We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Ryanair refused Brazilian family from flying - any rights for compensation?
Comments
-
I'd be amazed if insurance covers them against not knowing the correct travel protocols.Yeah, that's basically what happened. They flew with EJ this morning without any Q's or issues so thank god for that.
They don't speak a word of English so we got to the airport, told them where to go for security and said our goodbyes the other day. We didn't check their boarding passes, which in hindsight we should've done as we probably would've have noticed it, to see that there is a mention to say a stamp is required. Since they can't understand English, they didn't realise. Like I say, an expensive lesson for them.
On a slightly more positive note, they will get the APD back and they'll see about what can be done re compensation with their travel insurance when back in Brazil next week.0 -
No help to the OP (or their friends) but for anyone who reads this in the future, worth emphasising this is the sort of risk you run in travelling with the cheapest apology of an airline....The questions that get the best answers are the questions that give most detail....0
-
If this applies to all none EU/EEA citizens then the vast majority of us will have to get this stamp in just under a years time!0
-
If this applies to all none EU/EEA citizens then the vast majority of us will have to get this stamp in just under a years time!
Or Ryanair will just change it to non-UK/EU/EEA.Let's settle this like gentlemen: armed with heavy sticks
On a rotating plate, with spikes like Flash Gordon
And you're Peter Duncan; I gave you fair warning0 -
I would get them to contact a U.K. company to go after this shower for eu261/2004 compensation. They will get a percentage themselves but your relatives will get something if they win. Denied boarding is where you want to go.Yeah, that's basically what happened. They flew with EJ this morning without any Q's or issues so thank god for that.
They don't speak a word of English so we got to the airport, told them where to go for security and said our goodbyes the other day. We didn't check their boarding passes, which in hindsight we should've done as we probably would've have noticed it, to see that there is a mention to say a stamp is required. Since they can't understand English, they didn't realise. Like I say, an expensive lesson for them.
On a slightly more positive note, they will get the APD back and they'll see about what can be done re compensation with their travel insurance when back in Brazil next week.The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.0 -
PeacefulWaters wrote: »I'd be amazed if insurance covers them against not knowing the correct travel protocols.
Which bit of this story aren!!!8217;t you getting. Regardless if they required a stamp (it actually says on the boarding card you need your passport checked, no mention of a stamp) there was no one there to do it as there are no checkin staff at EDI, just one member of staff to supervise you use the self bag drop without any problems.
And it!!!8217;s not a matter of insurance, it!!!8217;s a claim under eu261/2004 that wants to be done.The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.0 -
Just been having another think about this.
The minute they accepted your friends luggage they accepted them for that flight.
I would love them to try this one on me, and I might just do it on the way home.The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.0 -
Which bit of this story aren!!!8217;t you getting. Regardless if they required a stamp (it actually says on the boarding card you need your passport checked, no mention of a stamp) there was no one there to do it as there are no checkin staff at EDI, just one member of staff to supervise you use the self bag drop without any problems.
And it!!!8217;s not a matter of insurance, it!!!8217;s a claim under eu261/2004 that wants to be done.
The insurer still won't pay out.0 -
PeacefulWaters wrote: »The insurer still won't pay out.
Stoneman isnt saying claim on insurance he is saying make a claim for denied boarding from the airline
If yu mean the airlines insurance ( do they insure against denied boarding claims or self insure) wont pay out a claim, how can you be so sure0 -
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.6K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.5K Spending & Discounts
- 247.5K Work, Benefits & Business
- 604.3K Mortgages, Homes & Bills
- 178.6K Life & Family
- 261.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards