Nationwide - only consider last 12 months

civil12345

I started the process of trying to reclaim charges from a Nationwide overdraft from several years ago (2010-2012) claiming hardship. They have responded saying they are only required to review the last 12 months of charges. Is this correct?

Nasqueron

civil12345 wrote: »

I started the process of trying to reclaim charges from a Nationwide overdraft from several years ago (2010-2012) claiming hardship. They have responded saying they are only required to review the last 12 months of charges. Is this correct?

Yes, the banks won the court case in 2009 which put paid to complaints about historical account charges, they only have to look at current financial hardship that you are in.

They do not have to refund any charges by the way, they can simply freeze future charges, reduce interest and so on. If you are not in financial hardship currently you are unlikely to get more than a goodwill gesture

dunstonh

I started the process of trying to reclaim charges from a Nationwide overdraft from several years ago (2010-2012) claiming hardship.

If you have read up on this subject, you will know that since 2009, the reclaiming of bank charges died except for those in current financial hardship.

Even in hardship costs, refunds are not the only option open to them and any refund is a goodwill gesture. Typically 3-12 months is the typical.

They have responded saying they are only required to review the last 12 months of charges. Is this correct?

No. it is not correct. They are not required to refund a penny and could come up with help in other areas. If they refund any, it is their choice and there is no defined level. So, this would be an internal rule they have rather than a regulatory rule.