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Dominioes Pizza
DevilsAdvocate1
Posts: 1,904 Forumite
My son ordered a pizza online over 2 hours ago. Despite ringing 3 times and being told each time that it had been despatched already, it still hasn't arrived. My son requested the order be cancelled the last time he rang which was 2 hours after the order. He was told that they don't do that, he has to have the pizza and it has just left. That was 20 minutes ago and we live about 5 minutes away. So clearly it hadn't just left.
How does my son get his money back? Think he paid on a debit card.
How does my son get his money back? Think he paid on a debit card.
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Comments
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Start here..............
https://www.dominos.co.uk/legal/content/termsandconditions0 -
DevilsAdvocate1 wrote: »My son ordered a pizza online over 2 hours ago. Despite ringing 3 times and being told each time that it had been despatched already, it still hasn't arrived. My son requested the order be cancelled the last time he rang which was 2 hours after the order. He was told that they don't do that, he has to have the pizza and it has just left. That was 20 minutes ago and we live about 5 minutes away. So clearly it hadn't just left.
How does my son get his money back? Think he paid on a debit card.
Walk to the shop to see what the issue is!0 -
It would be quicker and cheaper to do cheese on toast!0
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Probably does not know how to make cheese on toast thats why he has ordered a pizza...........0
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Is anybody taking this nonsense seriously?0
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Maybe the OP's son is complaining to the wrong company...Dominioes Pizza
Just a thought...0 -
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DevilsAdvocate1 wrote: »My son ordered a pizza online over 2 hours ago. Despite ringing 3 times and being told each time that it had been despatched already, it still hasn't arrived. My son requested the order be cancelled the last time he rang which was 2 hours after the order. He was told that they don't do that, he has to have the pizza and it has just left. That was 20 minutes ago and we live about 5 minutes away. So clearly it hadn't just left.
How does my son get his money back? Think he paid on a debit card.
Any news OP ?0 -
It finally arrived after I rang and spoke to them. Think because my son sounds young on the phone they were not taking him seriously. They told me they were busy because it was a bank holiday.
Took two and a half hours in the end.
My son was buying it as a treat for his girlfriend, don't think cheese on toast had the same appeal :rotfl:0 -
DevilsAdvocate1 wrote: »It finally arrived after I rang and spoke to them. Think because my son sounds young on the phone they were not taking him seriously. They told me they were busy because it was a bank holiday.
Took two and a half hours in the end.
My son was buying it as a treat for his girlfriend, don't think cheese on toast had the same appeal :rotfl:
Walk next time.0
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