EDF Tariff Complaint

Rlwillo

Hi,

I wanted to ask if anyone has any advice on how I can get my bill reduced with EDF. I tried to change my tariff to a cheaper one after the last one ended in December but the system on their website was not working so I spoke to the online chat and they couldn't do it either and said I needed to call them. I forgot about calling them and only remembered a few weeks ago. I checked the tariff and it is very expensive and so I complained to EDF and asked them to back date the tariff to when I originally requested it in December but couldn't due to their technical error. They are refusing and basically saying it's not their fault as I didn't call them. Has anyone else experienced anything similar and managed to get the bill reduced? I have now gone on to the cheaper tariff a few days ago but I move out of the house tomorrow and the bill I received today is nearly £100 than it should be.

Many thanks,
Becca

System

Welcome to the forum. As harsh as this might seem, I think that EDF is correct and I suspect that all suppliers would say the same. Suppliers are bound by the rules around Data Protection so it is understandable that they will not accept a change of tariff via social media. Equally, no organization can guarantee that its website will be up and running 24/7. You had the opportunity to call them and, as you say, 'you forgot': it happens.

Smodlet

I think you are correct, Hengus except that online chat is not social media, is it? :eek: I have used online chat with my supplier many times but this is the closest I get to social media. I hope my chats are not out there for all the world to see!

OP, presumably you realise you should have persisted until you did get access to your online account or spoke to CS. Had you done that every day and kept a log of every time you were prevented from changing your tariff, I think the supplier might have backdated it to the date of your first attempt. Since you did not, you did not change tariff and have been charged correctly. Chalk it up.

dogshome

My elder sister who lives 100 miles away, is with EDF and on their 'Infirm' register for regular readings by a Meter Reader.

This works OK, except at tariff expiry dates when readings should be given when opting for a new one - I get over this problem by Emailing a kindly neighbor who reads the meters for me.

However I've found that on each of the last 3 tariff changes, access to the Tariff Change section on EDF's website, has been barred on the day the old tariff expires, and also the day after.

To be fair, immediate contact with EDF 'Complaints' gets my sister onto the chosen new tariff, but it does seem that EDF have a policy of getting Fixed Tariff expiree's onto Standard Variable rates