Installation cost of replacing faulty item

PUGGLE2013

I have recently had new kitchen fitted ... quote included cost of units, some appliances and installation of kitchen and appliances.

One off the integrated electrical appliances has been confirmed as faulty so is being returned for refund.

The kitchen company have advised they have arranged for someone to come and remove the faulty item.
In the meantime I have ordered a better quality replacement (which happens to be lower price which is a bonus).

I have requested kitchen company arrange installation (at their cost) as my contract included installation.

I understand if the faulty item had been supplied by me then I would expect to pay someone to remove faulty item and install new item.

Thoughts?

EssexExile

Can they take the old one out & put the new one in at the same time? It'll only take a few minutes. I would've thought any reputable company would do that.

societys_child

What is the appliance?

Problem is, what if they install it and it's faulty/ doesn't work.
They haven't supplied it and I doubt will want to take on the responsibility.

Why aren't they just bringing a replacement?

Doozergirl

Did they install the first faulty item?

If the item is returned for a refund then they make no margin on it, in fact they make a total loss because they have to install, remove and then install an item that they haven't sold. The installation covers one install. Essentially, their margin on the product covers the second one.

I would probably agree to it if asked nicely but whilst they are obliged to remove somethig broken, I don't see that they're actually then obliged to fit your own appliance for you. You paid for a fit, you got a fit, then you asked for a refund on the product. There is no product and the install was used. I wouldn't exactly be making demands but I might try and influence the refit to occur with the removal of the broken item to cost them as little as possible and hope for their goodwill to cover the rest.

bris

It's called a consequential loss and is allowed for in law so yes, if the supplied a faulty appliance then the installation cost of a new one is a burden they should bare.