We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Scottish Power not sending death refund
Sandragill108
Posts: 4 Newbie
in Energy
My mother died on Feb 9th and after clearing her flat I supplied a meter reading on 19th Feb. Since then I have been trying to get a refund of £106 They claimed it had been sent to her account on 19th Feb and was available on 22nd. My mothers account was frozen and RBS have checked twice and nothing has been sent. The account was still allowing pay in until 28th Feb.
Scottish power claim it will be in a suspended account and it was up to me to get it. RBS say no they do not have this money.
I have raised a complaint and Karen at Scottish Power who is handling it says she has phoned me but no call has come and I have answer phone.
Now an email asking me again to contact my bank.
I asked to speak to Karen direct instead of through a 3rd party. She should have called last evening but nothing.
What should I do I am so annoyed with this terrible service. It is costing me on phone calls that take ages to answer.
Scottish power claim it will be in a suspended account and it was up to me to get it. RBS say no they do not have this money.
I have raised a complaint and Karen at Scottish Power who is handling it says she has phoned me but no call has come and I have answer phone.
Now an email asking me again to contact my bank.
I asked to speak to Karen direct instead of through a 3rd party. She should have called last evening but nothing.
What should I do I am so annoyed with this terrible service. It is costing me on phone calls that take ages to answer.
0
Comments
-
Take it up with the Energy Ombudsman if you are not getting anywhere with their internal complaints dept.
https://www.ombudsman-services.org/sectors/energy0 -
Hi Sandra - firstly, I am so sorry for your loss. I would like to help get this sorted for you - if you could please email me directly on social@scottishpower.com and confirm the ScottishPower Account Details (Full Name, Account Number, Date of Birth and Full Address), I will look into this and help to get it escalated - Thanks, Fraser“Official Company Representative
I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Cheque has just arrived thank you all for your help0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.8K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.4K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards