MSE News: Iresa banned from taking on new...

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Small gas and electricity supplier Iresa has been banned from taking on new customers, increasing direct debits and asking for one-off-payments - until it resolves customer service issues...
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'Iresa banned from taking on new customers'
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  • boneofo
    boneofo Posts: 61 Forumite
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    Got email notification of a one-off direct debit payment within hours of this order being published and I haven't even had a bill from Iresa for 4 months!
  • Former_MSE_Callum
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    Hi Boneofo, could you email a screenshot of this to us on news@moneysavingexpert.com
  • Merlin139
    Merlin139 Posts: 6,857 Forumite
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    There are deadlines for each of these specific actions over the next three months and if Iresa fails to improve its service within these deadlines, Ofgem may take further action. :rotfl:

    Iresa freephone number is 0800 433 7812
    3.795 kWp Solar PV System. Capital of the Wolds

  • poggles
    poggles Posts: 107 Forumite
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    boneofo wrote: »
    Got email notification of a one-off direct debit payment within hours of this order being published and I haven't even had a bill from Iresa for 4 months!

    Most, if not all, of the oder has not come into effect yet.
    There is a timetable of when these things have to occur set out here:

    https://www.ofgem.gov.uk/system/files/docs/2018/03/iresa_-_provisional_order_27-3-18_final.pdf

    With regards to direct debit changes or one off payments, that starts tomorrow, being the day after publication of today's provisional order.
  • System
    System Posts: 178,093 Community Admin
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    edited 27 March 2018 at 11:38AM
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    The responsibility for this mess sits firmly at Ofgem's door. Consumers have been reporting issues to Ofgem for over a year now and Ofgem has done little in the way of ensuring full and ongoing regulatory compliance. Whatever fine words the CEO of Ofgem might choose to use, the simple fact is that Ofgem cannot afford to let this supplier go to the wall. It's credibility as the issuer of supply licences and its role as a Regulator is now firmly on the line. It is time that Ofgem itself was reviewed.

    Edit: Good to see that the Head of Citizens Advice has a similar view:

    Citizens Advice, which highlighted concerns among Iresa customers, said the regulator's move was welcome, but the problems should never have been allowed to develop.

    "The regulator should tighten up its licensing regime so they can prevent poorly prepared suppliers from entering the market in the first place," said Citizens Advice chief executive Gillian Guy,
  • System
    System Posts: 178,093 Community Admin
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    edited 27 March 2018 at 11:38AM
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    poggles wrote: »
    Most, if not all, of the oder has not come into effect yet.
    There is a timetable of when these things have to occur set out here:

    https://www.ofgem.gov.uk/system/files/docs/2018/03/iresa_-_provisional_order_27-3-18_final.pdf

    With regards to direct debit changes or one off payments, that starts tomorrow, being the day after publication of today's provisional order.

    Thanks. This is quite a telling sentence in the Order which implies that a consumer no longer has to wait for a Deadlock letter before reverting to The Energy Ombudsman:

    Quote: direct the customers to the Ombudsman if the customer has informed Iresa that the customer is not happy with the manner in which the complaint has been dealt with Unquote
  • rtho782
    rtho782 Posts: 1,189 Forumite
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    I feel like I'm the only satisfied Iresa customer.

    They are cheap. I have never even tried to call them. I get notifications to submit readings by email and do this. My DD did go up, but to be honest I probably was slightly underpaying.

    I don't really have any issues with them, the DD would have been fine if I had better estimated my usage at signup.
  • donerkebab
    donerkebab Posts: 177 Forumite
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    Hengus wrote: »
    Thanks. This is quite a telling sentence in the Order which implies that a consumer no longer has to wait for a Deadlock letter before reverting to The Energy Ombudsman:

    Quote: direct the customers to the Ombudsman if the customer has informed Iresa that the customer is not happy with the manner in which the complaint has been dealt with Unquote
    Has anyone tried this I was told I had to wait the full wait time the last time I chased the EO.
    In the words of Jerry Maguire "SHOW ME THE MONEY"
  • System
    System Posts: 178,093 Community Admin
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    donerkebab wrote: »
    Has anyone tried this I was told I had to wait the full wait time the last time I chased the EO.

    In fairness to The EO, the Order only came into force today.
  • poppellerant
    poppellerant Posts: 1,936 Forumite
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    Hengus wrote: »
    In fairness to The EO, the Order only came into force today.
    So if they get it wrong on the first day, how will they cope during the remainder of the time frame? Bad start in my books.

    I'd like to see Iresa turn this around. But if they can't or don't want to, they should throw the towel in and stop messing people about.
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