Holiday park, data protection.

Xenophon

iammumtoone wrote: »

The person answering the phone would not necessarily know the details the computer would just confirm guest had checked out which was relayed to your Mother.

How far did your Mother push for an answer, did she just ask it he was still there or did she go into detail that she was worried he hadn't returned and was about to call the police, if the later I think they have failed, at that point the person answering the phone should have made more enquiries or passed the call onto someone more senior.

I don't think they can hide behind data protection as if that was the case surely they shouldn't have even be able to tell people if he had checked out or not.

On the plus side whilst I think the park are in the wrong how they acted after the incident and I can understand your mothers anger, they did call an ambulance and made sure her partner got to hospital.

She phoned three times, spoke to two different people. Clearly nobody took it seriously and just kept repeating he had left.

foxtrotoscar_2

The staff at the park would have no way of knowing who was phoning them and consequently may have been 'guarded' in what they said.