Eglobal Central

Kentbilla

Advice needed.
I bought a Gopro Gimbal back in November from Eglobal UK Central. After about two months it stopped working. I contacted them through their RMA and was advised to send it back Which I did. I have contacted them on numerous occasion through the RMA on their website. and I was being told its being accessed then after two weeks I was told it was being sent back to china for inspection I then said this was not acceptable and asked for my money back only to be told they cant issue a refund unless over 30 days as per their T & C. So now today its been 31 days and I messaged them again through their RMA returns section on their website to be told its is now going to be sent back to china and will take about 4 weeks and they will contact me when it has been returned. I have demanded my money back now but am pretty sure this is not going to happen. They have the gimbal and my money and I don't know what to do. there is no phone number to contact them only email.Any advice?

mac.d

Sorry can't help, but this company are worth avoiding at all costs.

https://uk.trustpilot.com/review/eglobalcentral.co.uk

Jon_01

The advice is too late, don't use them. There are terrible reviews out there.
The pretend they're a UK company but they're based in Hong Kong (or it might be China), so you have no redress under UK consumer law.

You could try a reclaim if you used a credit card. But that's about the best....

boatman

How did you pay? Contact paypal or your card provider.