We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Eglobal Central
Kentbilla
Posts: 4 Newbie
in Techie Stuff
Advice needed.
I bought a Gopro Gimbal back in November from Eglobal UK Central. After about two months it stopped working. I contacted them through their RMA and was advised to send it back Which I did. I have contacted them on numerous occasion through the RMA on their website. and I was being told its being accessed then after two weeks I was told it was being sent back to china for inspection I then said this was not acceptable and asked for my money back only to be told they cant issue a refund unless over 30 days as per their T & C. So now today its been 31 days and I messaged them again through their RMA returns section on their website to be told its is now going to be sent back to china and will take about 4 weeks and they will contact me when it has been returned. I have demanded my money back now but am pretty sure this is not going to happen. They have the gimbal and my money and I don't know what to do. there is no phone number to contact them only email.Any advice?
I bought a Gopro Gimbal back in November from Eglobal UK Central. After about two months it stopped working. I contacted them through their RMA and was advised to send it back Which I did. I have contacted them on numerous occasion through the RMA on their website. and I was being told its being accessed then after two weeks I was told it was being sent back to china for inspection I then said this was not acceptable and asked for my money back only to be told they cant issue a refund unless over 30 days as per their T & C. So now today its been 31 days and I messaged them again through their RMA returns section on their website to be told its is now going to be sent back to china and will take about 4 weeks and they will contact me when it has been returned. I have demanded my money back now but am pretty sure this is not going to happen. They have the gimbal and my money and I don't know what to do. there is no phone number to contact them only email.Any advice?
0
Comments
-
Sorry can't help, but this company are worth avoiding at all costs.
https://uk.trustpilot.com/review/eglobalcentral.co.uk0 -
The advice is too late, don't use them. There are terrible reviews out there.
The pretend they're a UK company but they're based in Hong Kong (or it might be China), so you have no redress under UK consumer law.
You could try a reclaim if you used a credit card. But that's about the best....0 -
How did you pay? Contact paypal or your card provider.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards