Lloyds CC PPI

Hi All,

I'm currently dealing with a credit card ppi complaint on behalf of my parents with Lloyds. The initial 8 week period was up on Friday so I rang them as we had heard nothing since the initial acknowledgement. They confirmed that the investigation was ongoing but due to the complexity of the case they needed more time and this could be an additional 8 weeks but they hoped to have a final decision sooner. They followed this up with a letter to the same effect. Has anyone else had a similar recent experience with Lloyds?

Thank you


  • Not with Lloyds but Halifax for my case and it's been more then 5 months now. So yes, it can happen.
  • dunstonhdunstonh Forumite
    112.6K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    as anyone else had a similar recent experience with Lloyds?

    Plenty. At its height, PPI complaints were taking around 2 years to deal with. Now its between a week and 6 months typically.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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