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MSE News: Consumers LESS likely to complain...

Consumers experienced 173 million issues with products and services in 2017 but less than one in three (27%) of these were reported to companies, according to new figures released by the complaints body Ombudsman Services...
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'Consumers LESS likely to complain over problems'
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  • aj23_2aj23_2 Forumite
    1.2K Posts
    1,000 Posts Third Anniversary Name Dropper Combo Breaker
    I always let them know if I have an issue, and it's usually dealt with.
  • Paul_DNAPPaul_DNAP Forumite
    751 Posts
    500 Posts Second Anniversary Photogenic Rampant Recycler
    I must admit, I have a tendency towards "voting with my feet" if it is something I can readily get elsewhere. If they put up roadblocks (either intentionally or unintentionally) in between me and my completing the transaction quickly and easily then my initial response is to see if it is easier and simpler to buy it elsewhere rather than to try and get the initial retailer to change their systems.
    (Although I could be wrong, I often am.)
  • Ian011Ian011 Forumite
    2.4K Posts
    1,000 Posts Fifth Anniversary Name Dropper
    When it comes to issues such as the "call connection service" scam, perhaps one in one thousand people makes a complaint.

    For nuisance calls, the figure is perhaps one in ten thousand, or worse.

    And, this is maybe why regulators are slow to act, absense of complaints is taken as absense of issue.
  • Alanjamesmcnabb1Alanjamesmcnabb1 Forumite
    1 Post
    First Post
    Has anyone very been faced with tactics designed to prevent u continuing with a easy customer service process . Real bullying where most would be believing they can not achieve exchange o r refund within their  tactics  .Then not willing to make an adjustment for a simple request for a child with Austin to have necessarily   paid for food and forced to leave with no refund or food when they r told what the this can prevent such harm by doing so .
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