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MSE News: Consumers LESS likely to complain...

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Consumers experienced 173 million issues with products and services in 2017 but less than one in three (27%) of these were reported to companies, according to new figures released by the complaints body Ombudsman Services...
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'Consumers LESS likely to complain over problems'

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'Consumers LESS likely to complain over problems'

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For nuisance calls, the figure is perhaps one in ten thousand, or worse.
And, this is maybe why regulators are slow to act, absense of complaints is taken as absense of issue.