MSE News: Consumers LESS likely to complain...

Consumers experienced 173 million issues with products and services in 2017 but less than one in three (27%) of these were reported to companies, according to new figures released by the complaints body Ombudsman Services...
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'Consumers LESS likely to complain over problems'
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  • aj23_2
    aj23_2 Posts: 1,155
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    I always let them know if I have an issue, and it's usually dealt with.
  • Paul_DNAP
    Paul_DNAP Posts: 751
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    I must admit, I have a tendency towards "voting with my feet" if it is something I can readily get elsewhere. If they put up roadblocks (either intentionally or unintentionally) in between me and my completing the transaction quickly and easily then my initial response is to see if it is easier and simpler to buy it elsewhere rather than to try and get the initial retailer to change their systems.
    (Although I could be wrong, I often am.)
  • Ian011
    Ian011 Posts: 2,432
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    When it comes to issues such as the "call connection service" scam, perhaps one in one thousand people makes a complaint.

    For nuisance calls, the figure is perhaps one in ten thousand, or worse.

    And, this is maybe why regulators are slow to act, absense of complaints is taken as absense of issue.
  • Has anyone very been faced with tactics designed to prevent u continuing with a easy customer service process . Real bullying where most would be believing they can not achieve exchange o r refund within their  tactics  .Then not willing to make an adjustment for a simple request for a child with Austin to have necessarily   paid for food and forced to leave with no refund or food when they r told what the this can prevent such harm by doing so .
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