Faulty Kitchen - Where do I stand

JJ_Egan

<It comes with a five year warranty and that means that they have to put things right when it fails.>

No it depends upon the terms of the warranty .

Again a warranty is not your Consumer Rights .
Personally i would be taking advice from the Legal Profession.This is just a users forum and opinions often differ dramatically well meaning or not .

tyroneshoelaces

I get what you are saying completely and I have given them a deadline of tomorrow to come up with a solution before I go down the route of legal advice.

sheramber

Have you seen similar complaints on Trustpilot?

tyroneshoelaces

Yes I have seen reviews. They are awful, if I am forced to take this further such as the small claims court, I will be using this because it proves that they are still selling kitchens that are not fit for purpose.

kgldsun

It seems we have an mirror image of faults, even down to the price. I too am not getting very far either. I have submitted my first CAB legal template letter, to which the company ignored all legal requests and said off you go to your Solicitors.
I even have the real quartz top at different heights.
Trust pilot have reasonably good reviews, but this company was dissolved and reopened by the same guy.
I am as frustrated as is possible and we paid in cash! !!!
I am tempted to place photographs of my kitchen on social media, of which CAB claim is not illegal if it is the truth.
What next I wonder?

tyroneshoelaces

They have been a very difficult company to deal with but I am getting somewhere now.

They told me, that my doors were no longer available, so they offered me an upgrade which I accepted but that upgrade was not in the same colour but they did not want to offer me a change of everything so that it matched. I threatened them with the small claims court and then they came back and said that they would change everything but not the carcases but that they had also managed to source the same colour from a different supplier.

As a good will gesture, they are also fitting an additional wall unit. Yesterday an engineer came round to measure everything up as he was across the road fitting a new kitchen for my neighbour which was to replace their faulty kitchen.

So progress is being made, it is just a case of waiting for them to get back to me with a fitting date.

Jodo1310

Hi all, just following this thread regarding delaminating kitchen doors. Our kitchen was installed in 2012 with high gloss doors. Practically all doors are peeling around sides and bottom, with a split down the front of the kitchen door. It doesn!!!8217;t seem to be just around heat areas either. Premier kitchens say they will not replace as there is a three year guarantee on doors, which we don!!!8217;t appear to have in paperwork, but the cabinets are on a 15 year warranty. They will however provide new doors at 10% Discount and install for free.
Now I am quite weary of head on collisions regarding quality of items bought which are below standard....given that some of the post here have provided insight into what installers should /or have offered...is what they (our kitchen) have offered reasonable or not? This is our second new kitchen in 16 years...Our first kitchen, in another house, was never problematic!! Advice needed

kgldsun

May I suggest you call your local trading Standards office. They will help and advise for free.
It is a simple case of two letters, hopefully the company reply to the first, omitting the need for the second letter. If no success arises from the letters, it is then claims courts arise. Once again there is help available to guide you.
At the moment I am failing, but that is the company I am dealing with. Not to say yours will be the same.
Good luck.

tyroneshoelaces

All I can say to people going through this is to persevere. Paula Rosa have offered so many things and then decided that what they have offered is not available and that they cannot source it.


Anyway, since I last posted, they have found a supplier for everything and are coming out on the 21st May to fit everything, including the new wall unit that they are fitting as a good will gesture. Along with this, as my wife is expecting our second child in June, I kept telling them that we had to solve this quickly, so they are also sending £100 worth of mothercare vouchers in the post!


Roll on the 21st May when they come to fit it but I still have reservations about that being the end of it all. My neighbour is waiting for them to come out and finish his kitchen for the third time. They started on the 29th March and didn't finish it, then they returned on the 3rd April and didn't finish it and now they are returning on the 9th May to complete the work. Incredulous service really.

DCFC79

Keep us up to date with how it goes.