HSBC ppi Claim from 1999

PAUL_C

I have searched to find help but cant find anything so please excuse me if I have missed relevant info. We havnt had any loans for many many years but we believe we had one in 1999 with PPI. as we needed £4000 quick.

we contacted bank and we have had this response basicly saying that we have done a thorough search and regrettably the documentation we requested cannot be located.
if our request is for sole purpose of obtaining PPI details in order to raise a complaint. please visit website to progress your claim. Loan documentation is not required to to commence a claim where you feel PPI has been mis-sold.

Now we believe it was mis-sold loan was in wifes name she was in full time work with full sickness benefit and not much chance of losing income e.t.c.

So my questions are how best to proceed with this I assume there is a form how best to fill it ? what questions may be asked ? how do we secure a favourable conclusion ?

Many thanks in advance for any help and advice offered Paul

dunstonh

Now we believe it was mis-sold loan was in wifes name she was in full time work with full sickness benefit and not much chance of losing income e.t.c.

So, you dont know that you had PPI but you believe you were missold.

So my questions are how best to proceed with this I assume there is a form how best to fill it ?

Grab the form from HSBC website.

how do we secure a favourable conclusion ?

tell the truth. Don't lie and dont make things up.

societys_child

what questions may be asked ?

You find that out if you look at the forms. If you don't have all the answers, just write "don't know"

how do we secure a favourable conclusion ?

Give your reason(s) why you believe the policy was mis-sold, but remember, other peoples reasons may not apply in your case.