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item not fit for purpose VS damaged goods

Where'sTheJustice · 2018-03-18 12:00:42

Hello all, Basically the item i ordered on EBay wasn't deemed to be fit for purpose, it needed assembly and wouldn't assemble, we'd been sent a garbage item. but in the process of trying to get on with things and follow instructions it turns out we'd 'damaged' the item. So the seller refused a refund and EBay, Paypal and…

Comments

DoaM Posts: 11,863 Forumite

18 March 2018 at 8:50PM

Letter Before Action ... send one to the company to demand a full refund in accordance with your rights under the Consumer Rights Act 2015. If the seller doesn't respond (or responds unfavourably), raise a claim in the County Court via MCOL.

If you can't get anywhere directly with the seller, Paypal or your card provider, that's your last option.

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