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Cold Call Warning
sterlingsafeguarder
Posts: 39 Forumite
in Phones & TV
Early last month my wife's elderly aunt was cold called by a woman from "Pin It Communications."
She persuaded the 96 year old to buy protection that claimed to stop all unwanted telephone calls on her landline. The aunt does not suffer from dementia, but at her age is vulnerable to the plausible sales talk given. She gave her debit card details to the lady on the phone.
Not long afterwards my wife's aunt realised that she shouldn't have bought this "service" over the phone and contacted other relatives. The following day she was taken to her bank by a relative to cancel her debit card and have a new one issued.
Her relatives also contacted the police who issued a crime number and two policewomen called round a few days later to advise her on cold calling matters.
When her February bank statement arrived it revealed that a payment of £89 had been debited to her account by Pin It Communications on the 9th.
Firstly, I am surprised that her bank were unable to block the payment as the transaction had only taken place the day before. Would it therefore be worth enquiring on how the bank dealt with this matter?
This company is registered at Companies House and has one named Director, a Giorgio Andrea Daniele; attaining this position in March 2016. The company trades out of Farnham in Surrey.
Secondly, would it be just a waste of time contacting the Director of this company and asking for a refund? She did not want this service and entered into the agreement on the spurious claim that all spam calls would be stopped. A strong case for mis-selling I would have thought. They exploited a trusting, elderly pensioner; no doubt trawling for this type of customer as part of their regular sales promotion.
Basically, has she got a legal case for any recompense? Or should she wait and see if all the commercial cold calling ceases and put it down to an expensive mistake; one that we hope she does not repeat.
She persuaded the 96 year old to buy protection that claimed to stop all unwanted telephone calls on her landline. The aunt does not suffer from dementia, but at her age is vulnerable to the plausible sales talk given. She gave her debit card details to the lady on the phone.
Not long afterwards my wife's aunt realised that she shouldn't have bought this "service" over the phone and contacted other relatives. The following day she was taken to her bank by a relative to cancel her debit card and have a new one issued.
Her relatives also contacted the police who issued a crime number and two policewomen called round a few days later to advise her on cold calling matters.
When her February bank statement arrived it revealed that a payment of £89 had been debited to her account by Pin It Communications on the 9th.
Firstly, I am surprised that her bank were unable to block the payment as the transaction had only taken place the day before. Would it therefore be worth enquiring on how the bank dealt with this matter?
This company is registered at Companies House and has one named Director, a Giorgio Andrea Daniele; attaining this position in March 2016. The company trades out of Farnham in Surrey.
Secondly, would it be just a waste of time contacting the Director of this company and asking for a refund? She did not want this service and entered into the agreement on the spurious claim that all spam calls would be stopped. A strong case for mis-selling I would have thought. They exploited a trusting, elderly pensioner; no doubt trawling for this type of customer as part of their regular sales promotion.
Basically, has she got a legal case for any recompense? Or should she wait and see if all the commercial cold calling ceases and put it down to an expensive mistake; one that we hope she does not repeat.
0
Comments
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Your aunt, or someone else with her at their side, needs to ring the company and cancel the deal under the 14 day cooling off period.
The payment made should be refunded.
Whether it will be or not is a different matter.
The is no case for compensation."There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock0
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