MSE News: 'My energy company got my refund...

Former_MSE_Callum

Energy firm First Utility has apologised after one of its former customers was pursued by debt collectors... for the grand total of 3p...

Read the full story:
''My energy company got my refund wrong... then chased me with debt collectors because I owed 3p''

Click reply below to discuss. If you haven’t already, join the forum to reply.

aj23_2

Send a cheque for 3p. Would cost them more to administrate and bank it!

minislim

yet more bed press for First Utility! they're not having a good time of late!

VT82

£55 seems like a fair level of compensation. Demanding more makes her seem a bit grabby, particularly seeing as she has brought her (not very newsworthy) story to the attention of MSE.

ValiantSon

So she cashed two cheques for £150 each, even though her final bill would have shown that this was not the correct refund amount and then failed to fully clear the debt resulting from this. The company have apologised, despite not being in the wrong, and have offered her £55 despite the fact that she owed them and had not fully settled her debt, and she has the brass neck to complain about being £55.03 up! The world has gone mad.

MSE running this story is real tabloid journalism. Never mind the objective facts, moral outrage is what we want.

aj23_2

I actually agree with the above.

Smodlet

Is it just me or would this trashy "journalism" not have appeared on MSE when Mr. Lewis had editorial control?

Seriously, if you can't find anything better to write about, don't bother.

Chyna-s

ValiantSon wrote: »

So she cashed two cheques for £150 each, even though her final bill would have shown that this was not the correct refund amount and then failed to fully clear the debt resulting from this. The company have apologised, despite not being in the wrong, and have offered her £55 despite the fact that she owed them and had not fully settled her debt, and she has the brass neck to complain about being £55.03 up! The world has gone mad.

MSE running this story is real tabloid journalism. Never mind the objective facts, moral outrage is what we want.

Very much agree.