Changing my switch

gwapenut

I signed up to an energy provider last week but this week they have announced a price increase so I wish to cancel within my cooling off period and arrange a different switch to another provider.

What is the timescale for this - how long do I need to leave between having my cancellation accepted (I guess there's a processing time?) before being able to submit another switch without fear of confusion or things going wrong?

macman

You have 14 days from the date you signed to cancel: nothing will have happened in that period, so you should be able to start the process again almost immediately.
Presumably your new deal was not a fixed price contract then?

gwapenut

macman wrote: »

You have 14 days from the date you signed to cancel: nothing will have happened in that period, so you should be able to start the process again almost immediately.
Presumably your new deal was not a fixed price contract then?

No it wasn't, I'm now going for a fix.

The new fix provider has said I need to cancel and then wait 4 days.

System

gwapenut wrote: »

No it wasn't, I'm now going for a fix.

The new fix provider has said I need to cancel and then wait 4 days.

The new fix provider may well be correct. For companies that are signed up to 17 day switching, a lot of the supply transfer processes now take place within the cooling off period. For example, I switched to Octopus recently and got a confirmation e-mail at the 5 day point that my old supplier was not objecting to the transfer.

It is also worth pointing out that once one day switching is introduced, 13 days of the 14 day cooling off period will come after the transfer of supply. Any cancellation will have to result in a reverse transfer of supply.

spiro

Hengus wrote: »

The new fix provider may well be correct. For companies that are signed up to 17 day switching, a lot of the supply transfer processes now take place within the cooling off period. For example, I switched to Octopus recently and got a confirmation e-mail at the 5 day point that my old supplier was not objecting to the transfer.

It is also worth pointing out that once one day switching is introduced, 13 days of the 14 day cooling off period will come after the transfer of supply. Any cancellation will have to result in a reverse transfer of supply.

There was talk under next day switching that it could work like changing mobile phone provider, if you change your mind you resign with another supplier (possibly your old supplier) but the switch would not be reversed out so you may not be able to go back onto the same tariff if it is no longer a tariff they offer.