Scottish Power Nightmare

tom2020_2

I have been getting unwell from the stress of dealing with them
When I bought my flat in Glasgow I had an official letter from Scottish Power saying that the meter installed had to be changed. I arranged an appointment and took time off work. The installer said he couldn’t fit the meter he had been told to. Meanwhile I had phoned Scottish Power with initial meter readings, however they would not accept them as I only had 2 readings and they said there were meant to be 3. I asked other people to check and there were only 2. Therefore the person I spoke to said to set up and estimated payment for a 3 bedroom flat, and I paid around £100 per month. I was unable to set up a direct debit because the proper meter readings would not be accepted by Scottish Power as there were only 2 and they wanted 3, which was very frustrating.
Then a little over a year ago someone came in and looked at the meter. Suddenly I had a bill for about £7000! I was in shock and complained about the dreadful way everything was being handled. Someone arranged for a visit and a friendly person came to the flat and said the wrong type of meter had been installed and would arrange for another and then an estimate of how much power would be taken over a period with anything owed on a low rate. I couldn’t take another day off work so a friend let the meter installer in. I presumed this had been done and that someone would follow up my previous problem, but I suddenly find a bill for £11000 several months later. After sleepless nights I finally got a response and found out they couldn’t install a smart meter again. There had been no continuity in handling my complaint and no care about a customer, just a ridiculous bill. Someone new was handed my complaint and I had to go through the whole situation again. He couldn’t seem to understand the problem properly, which was frustrating to say the least. He finally arranged a new meter to be installed which I am waiting for, although I’m doubtful whether it is the right type as he seemed totally clueless. He said he needed to cancel my current complaint and I would have to open another when it was installed. This did not seem right but he said it was best. The next day I have an overdue bill of over £11000 and a mark has been made against my credit score! Outrageous! I phoned and someone said the complaint shouldn’t have been cancelled and they reopened the complaint.
I haven’t slept properly in months with the stress and have been unwell as a result, but Scottish Power don’t seem to care. I was hardly even in the flat the first year I was there and paying £100 a month for a 3 bedroom flat seems reasonable. I tried to sort out the initial reading when I moved in but they wouldn’t take it because of the wrong meter problem. I have done everything i could to get things sorted from the start but they did nothing. Now they are trying to charge a ridiculous amount of money which would amount to several thousand per year more than I was paying. Even estimating my previous usage is ridiculous. They should get the proper meter installed and start my payments from when the correct device is there. I paid a decent amount monthly before and any money they are asking for based on their mistakes should be cancelled and start fresh from now.
I hope this comes as a nightmare warning for anyone thinking about using Scottish Power. They should have the decency after all the stress they have caused me to cancel any money owed until the correct meter is installed. It is their fault it was not done in the first place.
Today I received a text saying to log in online for 'easy' ways to pay the £11600 I owe! Most of this is even based on estimated backpayments from several years ago. I seriously have been getting chest pains today because I'm so stressed with this and don't know how to resolve it!

Scottish_Power

Hi Tom - I am a Customer Service Advisor at ScottishPower and I truly am so sorry to read of the issues you've been having and want to help get them resolved for you. Could you please email me directly on social@scottishpower.com and confirm your Full Name, Account Number, Date of Birth and Full Address? This will allow me to look into your account and help to get this escalated - Thanks, Fraser

oggm1704

I feel your pain I have had an ongoing complaint with Scottish Power for over 2 years ........... yup 2 years they are the most inept unhelpful company I have ever had the misfortune to come across. The only advice I can give you is to use the website Resolver which has lots of templates and tips to help get your problem sorted.... although it hasn't helped mine to date. I have sent over 100 emails with countless meter readings and even photographs, have had visits from Scottish Power meter readers and area managers and still have notresolved the problem. I have not gone to the ombudsman as of yet as Scottish Power keep telling me they are dealing with things as a matter of urgency...............lol I am at my wits end with them they should be severely reprimanded by some kind of authority as the way they treat their customers is shocking. Have emailed you with my details Tom