Fairtrade Practice Help PPI

Megan_Rylatt

Hi there,

I'm wondering if anyone can help?

I signed up with Fairtrade Practice to help me get my PPI back over a year ago. I knew that they would take back some of the money but felt it was worth it because I didn't have the time to spend pursuing my claim at that time.

However, they have told me that there is a problem on my account, meaning that they can't send out the forms for me to sign. I have phoned on numerous occasions and no one seems to be able to help. And, they have said that I cannot close my account with them until they have completed the claim... so I am in a Catch 22 situation! They can't claim but I can't close the account until they've claimed.

Does anyone out there know anything about my legal position here? And has anyone else had the same experience?

Thanks lots in advance,

Meg

[Deleted User]

Sounds like you may have got lucky. I would write to them and tell them that since they cannot process the complaint, to end the contract.

Then, for the price of a stamp, you can put your own complaint in.

Even if you still end up paying them, it will still be quicker and easier to do it yourself.

Megan_Rylatt

So they are saying that legally, I cannot close the account or make my own claim until they have completed the claim- because of the "work they have put in".

It would have been a lot less work to claim myself. I've been in this situation for a year and I phone them regularly in the hope that someone will be able to help- but to no avail.

Arg!

[Deleted User]

You may be able to wiggle out of this due to "Frustration Of Contract"

Contact the Legal Ombudsman for more specific advice.

Legal_Ombudsman wrote: »

Call us Mon-Fri between 08:30am-5:30pm on 0300 555 0333 or on our minicom 0300 555 1777
Email us on cmc@legalombudsman.org.uk