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Sparks
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Just to update the thread - six months on the service has had a huge transition, for the better.
Not up there with First Direct, but now much more straightforward to do business with, and very conscious of customer interaction including how easy it is to actually talk to someone on the phone, even when there are lengthy telephone waits. Plus the company seems to take their customer-facing interactions seriously: less than 24 hours after the interaction I had a message asking for quick (<30 seconds) feedback, and a phone-call exploring reasons for the switch just minutes after completing it.Value-for-money-for-me-puhleeze!
"No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio
Hope is not a strategy
...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!0 -
Hi VfM4meplse
Thank you so much for coming back to update on how we're doing.
We really appreciate it.
Kind regards
Jenny
Customer Relations Team“Official Company Representative
I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Spark ceased to trade on Friday.Value-for-money-for-me-puhleeze!
"No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio
Hope is not a strategy...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!0 -
Hi VfM4meplse
I saw your post and thought I'd leave a post here, to say it's business as usual for now as far as dealing with customers is concerned, although OFGEM are in the process of appointing a new supplier.
I'm not able to help with anything other than general account enquiries but if anyone needs help, I'd encourage them to email the address given in my profile as I'll be here to help. If that changes then I'll do my best to let MSE know.
Kind regards
Jenny
Customer Relations Team“Official Company Representative
I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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