Woolwich making life difficult

Fumbledore

Whilst clearing out very old paperwork, I came across a PPI policy acceptance letter with the Woolwich dated back in October 1999. Taking MSE advice, I filed a claim under the guidance they provide to Barclays who it appears are now the bank connected with the Woolwich. Today I received a letter from Barclays and they have the record of the account on their system. However, they are now asking for a lot of information of financial, health, employment, bank statements, insurance policies and other issues relating to the policy back in 1999 which frankly I do not have anymore. Is this an attempt to try and make me withdraw my claim or is there a resolution point where it is unreasonable for them to ask for such old information?

dunstonh

However, they are now asking for a lot of information of financial, health, employment, bank statements, insurance policies and other issues relating to the policy back in 1999 which frankly I do not have anymore. Is this an attempt to try and make me withdraw my claim or is there a resolution point where it is unreasonable for them to ask for such old information?

They are quite correct in asking this information if you have not already supplied it to them as part of your complaint.

As you are making an allegation of wrongdoing, what you have already supplied to them to support your reasons for complaint?

Fumbledore

Don't get me wrong - I'm not making any allegations. I just wanted to know if it was reasonable to request information from such a long time ago where I would think most people not have retained such information. My question, I guess, is what is the prospect of any claim progressing without all this information and to make such a request request is a form of discouragement to individuals who are following the advice on the MSE website.

dunstonh

Don't get me wrong - I'm not making any allegations.

A complaint by definition is an allegation of wrongdoing or failure.

My question, I guess, is what is the prospect of any claim progressing without all this information and to make such a request request is a form of discouragement to individuals who are following the advice on the MSE website.

Reduced if you dont fill it in as they will have to assess your complaint on the basis of what you have supplied so far and what records that they have. You would effectively be relying on them identifying a failure at their end if you haven't given anything to support your allegations.

What complaint reasons did you give?
Did you supply any evidence or information to back up the reasons you gave in your complaint?

Nearlyold

Did you by any chance use a template letter copying over every possible reason for the PPI being miss-sold?

If for example you said that you had sick pay at work or a high level of savings which would negate the need for PPI, or pre existing medical conditions etc. then its perfectly reasonable to be asked for more detail or some sort of evidence if available

takman

Fumbledore wrote: »

Whilst clearing out very old paperwork, I came across a PPI policy acceptance letter with the Woolwich dated back in October 1999. Taking MSE advice, I filed a claim under the guidance they provide to Barclays who it appears are now the bank connected with the Woolwich. Today I received a letter from Barclays and they have the record of the account on their system. However, they are now asking for a lot of information of financial, health, employment, bank statements, insurance policies and other issues relating to the policy back in 1999 which frankly I do not have anymore. Is this an attempt to try and make me withdraw my claim or is there a resolution point where it is unreasonable for them to ask for such old information?

So after 19 years you have somehow decided the policy wasn't suitable and are making a complaint about it but don't know what about?.

I personally think your the one being unreasonable by making a complaint when your obviously have no idea what about. Ofcourse they are going to ask for information and proof they have done wrong. If you don't have this information then you should apologise and withdraw the complaint otherwise your acting immorally.

If I make a complaint about you saying you stole £200 from me 19 years ago would you simply accept it was true and pay me the money or would you ask me for proof?

[Deleted User]

Fumbledore wrote: »

is there a resolution point where it is unreasonable for them to ask for such old information?

No, but your logic here cuts both ways.

If it was unreasonable for them to request old information, wouldn't it also be unreasonable for you to make a complaint about old finance?

1999 is almost two decades ago now..:eek: