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eBay late delivery defect removal

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Comments

  • Techno
    Techno Posts: 1,169 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I have had a very nice email from ebay customer service saying they will remove the late delivery defect as they have checked my account and can see this is an anomaly - still there though :D
    ;) If you think you are too small to make a difference, try getting in bed with a mosquito!
  • goodfella66
    goodfella66 Posts: 418 Forumite
    Part of the Furniture 100 Posts Name Dropper
    I contacted CS by email too. They replied saying that they remove all bad weather/late delivery defects automatically on a Thursday (not sure whether US or UK time) and if they haven't been removed by then contact them back.
  • goodfella66
    goodfella66 Posts: 418 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Ebay have already removed my 2 defects so it may be worth checking if they have automatically removed yours.
  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 14 March 2018 at 8:16PM
    I have managed to get my late delivery strikes removed as I posted before the bad weather

    However, I have had a case opened for an item posted within the UK on 5th March and it hadn't arrived. Just had a message to say it arrived this morning, so that's 9 days ! Asked her to close the case but bet I get a late delivery strike.
    You're only young once, but you can be immature forever :D
  • Moogles44
    Moogles44 Posts: 252 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    charlies_mum wrote: »
    I have managed to get my late delivery strikes removed as I posted before the bad weather

    However, I have had a case opened for an item posted within the UK on 5th March and it hadn't arrived. Just had a message to say it arrived this morning, so that's 9 days ! Asked her to close the case but bet I get a late delivery strike.

    I have 4 not arrived from the 5th March! I rung Royal Mail and they said they had a million held up from snow and working through them.

    As long as you posted on time that’s what counts . It shouldn’t get to a late delivery strike if you add tracking and tell them straight away.

    Hope you get it sorted . Glad to hear yours from the 5th are arriving as I am getting worried
    If you don’t like a thread or post just move on by.

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  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 15 March 2018 at 2:36PM
    Moogles44 wrote: »
    I have 4 not arrived from the 5th March! I rung Royal Mail and they said they had a million held up from snow and working through them.

    As long as you posted on time that!!!8217;s what counts . It shouldn!!!8217;t get to a late delivery strike if you add tracking and tell them straight away.

    Hope you get it sorted . Glad to hear yours from the 5th are arriving as I am getting worried

    Unfortunately mine are low value items, so no tracking

    Just received a neutral that is obviously meant for someone else, so off to do battle with eBay again.

    Another INR case for something posted on 7th March. Royal Mail obviously still has a huge backlog.
    You're only young once, but you can be immature forever :D
  • soolin
    soolin Posts: 74,825 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Moogles44 wrote: »
    I have 4 not arrived from the 5th March! I rung Royal Mail and they said they had a million held up from snow and working through them.

    As long as you posted on time that’s what counts . It shouldn’t get to a late delivery strike if you add tracking and tell them straight away.

    Hope you get it sorted . Glad to hear yours from the 5th are arriving as I am getting worried

    eBay count the delivery date , not the despatch date unfortunately. Even the wording in the seller dashboard refers to late delivery.
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  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I have sent a feedback revision to my buyer who has confirmed they left the neutral for the wrong seller, and she will revise

    No revision yet, and I had no sales yesterday and only 3 so far today which I think has to be be connected.
    You're only young once, but you can be immature forever :D
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