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Paypal policy
Comments
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Thanks for your answers. I have learned something new (about what Paypal can recover).
To address one argument - that I have not convinced Paypal the item was counterfeit - they did not even ask! I offered them the photos, very detailed ones, they never asked for them. And it was not possible to upload them to the message I used to communicate with them - on their own website. I described in what condition it arrived, what it looked like, that the PC did not register it like it did the previous original item... I was happy to post it to them for examination or wherever it would be needed. They did not care.
Your photos are not evidence. You need a letter from an authorised brand agent (reseller for example) who has inspected the item and confirmed it is counterfeit. Your opinion doesn't count. Anyone can give an opinion.
Paypal are a payment processor, they won't be interested in examining items themselves. If you say it is fake it is down to you to prove it is fake.0
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