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Add your feedback on Your Energy Sussex

edited 30 November -1 at 1:00AM in Energy
2 replies 635 views
MSE_AndrewMSE_Andrew MSE Staff
130 posts
Third Anniversary I've been Money Tipped! Energy Saving Champion
MSE Staff
edited 30 November -1 at 1:00AM in Energy
This is a feedback thread on energy supplier
Your Energy Sussex

Please share your experience with other MoneySavers. Click reply to take part
  • Did your switch go smoothly?
  • Have you had problems since?
  • Is it easy to contact?
The feedback comes as part of the
Click reply below to discuss. If you haven’t already, join the forum to reply.

Replies

  • Thrifty64Thrifty64 Forumite
    2 posts
    First Post
    MoneySaving Newbie
    Just coming out of 18 month deal with Your Energy Sussex. Found them to be competitive and very easy to communicate with responded to a query via email promptly, uploading readings and billing information all online and easy to access. No complaints whatsoever
  • EctophileEctophile Forumite
    4.2K posts
    Eighth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    When I got towards the end of my first 18 month contract, they send me a renewal offer that was far more expensive than the previous deal.  I ignored it.  They did eventually make me a much better offer, just before the old deal expired.  But by that time I had already started the process to switch away.
    They also tried to increase my direct debit by a large amount during the deal.  The new figure they came up with bore no resemblance to the estimated usage on my previous bill.  When I phoned up to query it, they cancelled the increase completely - leaving me with a small debit to pay off at the end of the deal.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
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