Add your feedback on Your Energy Sussex

MSE_Andrew

This is a feedback thread on energy supplier

Your Energy Sussex

Please share your experience with other MoneySavers. Click reply to take part

• Did your switch go smoothly?
• Have you had problems since?
• Is it easy to contact?

The feedback comes as part of the

Cheap Energy Club

Click reply below to discuss. If you haven’t already, join the forum to reply.

Thrifty64

Just coming out of 18 month deal with Your Energy Sussex. Found them to be competitive and very easy to communicate with responded to a query via email promptly, uploading readings and billing information all online and easy to access. No complaints whatsoever

Ectophile

When I got towards the end of my first 18 month contract, they send me a renewal offer that was far more expensive than the previous deal.  I ignored it.  They did eventually make me a much better offer, just before the old deal expired.  But by that time I had already started the process to switch away.

They also tried to increase my direct debit by a large amount during the deal.  The new figure they came up with bore no resemblance to the estimated usage on my previous bill.  When I phoned up to query it, they cancelled the increase completely - leaving me with a small debit to pay off at the end of the deal.