Dispute over opening reading....

meherenow

House_Martin wrote: »

Suppliers cannot trust an occupiers end reading. I ve lost count of how many people have told me they re moving house and have already sent in an end reading a week or two before they move out, they pinch a couple of weeks in other words.
The time to take the readings is just before they shut the front door for the last time, or on completion day if you re selling up, Some probably do that, I did, but from my experience its common to send readings in early.
Estimated end reading is more likely to be fair especially to the new occupier who most likely will not grab the start readings the instance they take over the property.
I think something called smart meters seem a better idea..

I took a photo of the meter with that days newspaper on my final day at my old property for the avoidance of doubt.

Yet still Together Energy are billing me and haven't closed the account down over THREE MONTHS later!

I await the verdict of the Ombudsman.

spiro

Phone your New Supplier and ask them for the CoS reading and reading type they received in the D0086. This should match the opening reading on your first bill.
Phone you Old Supplier and ask them the same question, it should match what the New Supplier said. It is illegal for you to be charge for the same energy twice. Write a fomal letter of complaint to your Old Supplier stating that they have failed to bill you to the industry agreed reading.