Help pls! What does this mean??

NikkijF

Hi all, hoping someone can help me.
Have been claiming PPI for my parents through Resolver but have just had letter from RBS to say my Dad's complaint has 'already been registered under the PPI reference 123456'
He's not recieved any PPI despite having a card with NatWest for a long time and almost certainly having PPI.
Could anyone ahead any light on this? He won't ring them!!!
Many thanks

BorisThomson

It suggests he has already registered a complaint. Could he have spoken with a reclaim company at some point, if not the bank directly?

dunstonh

Have been claiming PPI for my parents through Resolver but have just had letter from RBS to say my Dad's complaint has 'already been registered under the PPI reference 123456'

This would indicate that he has already made a complaint and they are linking this new complaint to that one.

He's not recieved any PPI despite having a card with NatWest for a long time and almost certainly having PPI.

PPI is a product. You dont receive it.

Could anyone ahead any light on this?

As you have worded it, it looks like he has already complained in the past.

[Deleted User]

NikkijF wrote: »

He's not recieved any PPI despite having a card with NatWest for a long time and almost certainly having PPI.

So your complaint is that he "almost certainly" had PPI? :eek:

I doubt you are going to progress this very far, especially if he's already made such a complaint in the past.

PPI is an insurance policy, it's not something you therefore "receive".