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Duality card payment protection

Hi
I Enquiried recently to hsbc bank as to if I ever had any products with them that could be looked at in relation to PPI or the PLEVIN ruling.

They sent me a letter today stating that I had the above protection of duality card repayment protection which was started in October 2007.
They have given me the account number which the protection relates to and have said as a result of this letter I may wish to make a complaint and should fill in the online form from the financial ombudsmen.

So, basically I am after advice as I don’t even know what type of protection this even was or what it was for. Also am I even entitled to make a complaint ?

Any advice be greatly appreciated
Thanks
Greg

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    sibod2002 wrote: »
    Also am I even entitled to make a complaint ?

    You're entitled to complain about anything you wish.

    What is your complaint?
  • sibod2002
    sibod2002 Posts: 76 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    Hi
    I haven’t got a complaint as of yet I am just after some advice as to what the duality repayment protection could be as I don’t know.

    Thanks
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