National Lottery - Delays in paying out?

glider3560

The retailer agreement requires stores to pay out prizes up to £100. Except at "till terminals" (Tesco and WH Smith only, AFAIK) which are £50. Maybe they didn't have cash, but should ideally plan for these circumstances.

It's worth noting that some Post Office counters can also pay National Lottery prizes, up to £50,000.

Oddly, my local "main" Post Office in WH Smith doesn't offer this, yet a smaller office with just a single till at a smaller store does offer the service.

eskbanker

Malthusian wrote: »

You play football or chess or Call of Duty, you gamble on the Lottery. Handing someone £2 and then sitting on the sofa while someone else spins a wheel is not "play".

Perhaps you should complain to Camelot then, as https://www.national-lottery.co.uk/games/lotto is titled 'Play Lotto' and includes copious references to playing, including 'how to play' links, '£2 per play' and the caveat about 'players must be 16 or over...', etc, etc!

Malthusian

A complaint to the ASA in green ink is in the post

The fact that a gambling company uses inaccurate wordage in its advertising doesn't mean the rest of us have to.

fifeken

Westie983 wrote: »

Anything over £500 gets claimed via National Lottery Head Quarters.

Where does this information come from? I've had a much bigger winner than that and never been near National Lottery Head Quarters (sic), although it was a few years ago.

Just looked it up and your statement is so wrong.

https://www.national-lottery.co.uk/results/how-to-claim#In-store_prizes

sovsov1357

I've never had this problem...perhaps try playing online, or use the app, and the issue shouldn't be there and you'll have a record of your transaction...