Branded Surveys problems?

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Anyone having problems cashing out? Either the redeem button isn't working or the verification email isn't being sent, it isnt in spam or bulk mail folders, i have checked. Messaged Support but that seems to be none existent. Has anyone had this problem before and found a solution? or is it another site not worth the effort?
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SPC no:076
I cashed out the first ever payment from them no problem through Amazon. I tried the same recently for my second payout but it came back as failed and I had the points credited back to my account. I had an email saying there was a problem with the gift merchant.
I tried it again 3 times with Argos too, but I keep getting the same problem...
So the points seem to be stuck in my account. Anyone got any suggestions as to what I can do to get paid?
What can I do? Has anyone else got around this?