Unreasonable to ask for another viewing/assurances

agatham

I think there is nothing wrong is asking for viewing again. It is the responsibility of the EA to let you view. Its your right.

pinklady21

You don't need to tell them why you want to view. Just make it clear that you wish to view prior to exchange. I can understand why they might not want you to, as they don't want you to find a reason to either walk away or try and renegotiate the price.
However, if they refuse to let you view, then you can equally refuse
to exchange. Surely they don't want to cause any further delays in getting the deal done?

Smodlet

This EA sounds like one of the worst of the breed. Perhaps ask yourself this, OP: Would you put up with that kind of service from any other company in any situation? I sure wouldn't.

I suggest you go over the EA's head to the branch manager/head office and complain about his appalling attitude and make clear that, unless you get a viewing this week (yes) you might have to reconsider your position. How can s/he possibly know whether the heating is on or not if s/he can't even be bothered to go there? If a pipe has burst, don't you want to know now since the vendors are in no position to do anything about it?

I would also, unless the viewing this week put me off altogether, want at least one more before exchange. Maybe I'm fussy but it's my money and I will do as I damn well please. No EA is in a position to tell you what you can and can't do though far too many try and seem to think they are the customer, not you. I think this one needs a serious reminder.

m0bov

Insist on a viewing just before exchange or walk, could they be hiding something?

AnotherJoe

Nadeshkarine wrote: »

So to conclude we will just say we need a viewing immediately prior to exchange to check it's not flooded and not ask anymore about the heating system. The EA has irritated me too much now so I'm going to let my husband who is way more patient takeover communication from now on...

You dont need to give that much information or indeed any.
Tell them that not visit = no exchange, is he going to play ball or not.

Nadeshkarine

We've chatted with our solicitor, who has been ace, and he's suggested not doing anything more until the paperwork comes through and we are actually at a point to exchange. Then we demand it as a final step before going ahead. Which makes sense because this isn't the first time he's been like this and engaging any further with him right now, whilst vendors are away, is pointless.
As davidmcn, pointed out something could happen between now and exchange anyway. Plus, I've just broken my leg so cannot easily leave the house at the moment! So a delayed viewing suits me fine.

We'll make it clear that it's not to negotiate price etc, it's just to double check it hasn't you know, burned down or completely flooded inside.

I am mulling over a complaint to the agency once this is all said and done, but I know the vendors like the EA (at least EA says they go way back) so for the sake of the house I'm biting my lip (except for this thread!).

Thanks again for the contributions, having people who've been through this give their viewpoint has helped us work out what course of action to take that hopefully will see us move into our new home...finally.:beer:

Smodlet

I, for one, am glad to have been of assistance. Sorry to hear about your broken leg; here's to speedy healing and a trouble-free move for you. :beer:

david1951

The estate agent works for the vendor. You don't have a contract with them and aren't their customer so a complaint, whilst possibly cathartic, won't go very far.

Don't let the comments get to you. Honestly, once you're in the house you won't care. And you know which estate not to use in the future, and who not to recommend to your mates.

Marvel1

I would do the same and request a viewing.

Smodlet

david1951 wrote: »

The estate agent works for the vendor. You don't have a contract with them and aren't their customer so a complaint, whilst possibly cathartic, won't go very far.

Don't let the comments get to you. Honestly, once you're in the house you won't care. And you know which estate not to use in the future, and who not to recommend to your mates.

Yes, the EA does work for the vendor, who would probably not be happy to find their sale had been compromised by the attitude of their EA. For all you know, this complaint might be (probably is) the latest in a long line and the one that finally makes the firm take action to curb their obnoxious employee.