PARKING EYE COM - Entered wrong car registration

Kshah786

Hi all. My father borrowed my car to take my mum to the surgery. He paid for a ticket at the machine buy entered his own car registration number instead of kine. He hardly borrow my car you see. So have we still got a case even though wrong registration was entered.
We do have the ticket still.
Thanks.

Half_way

You need to complain to the NHS surgery, i trust you are aware of the NHS parking principles, as they may try and fob you off with the nothing to do with us routine

Kshah786

Hi. I have contacted the NHS several times. They keep telling me to sort it out with parking eye.
So shall I approach this as normal using newbie thread or tell them that my dad used my car etc. Because I don't really want to tell them who was driving no?

Coupon-mad

You should complain to the Facilities Manager if this is a GP surgery. And to PALS (Google it).

At the same time, appeal as keeper online to PE and you can say 'My Dad was driving and...' because that's not naming him and is safe to explain. They can't transfer liability to someone called 'my Dad'! You will NOT get it cancelled by PE for that reason though, unless the GP surgery tell them to!

INSIST.

Is Mum or Dad disabled or has any mobility issues? Regardless of whether they have a Blue Badge, that's not the only meaning of disabled.

Anyone living with a debilitating continuing medical condition affecting their daily life (not just mobility) and likely to last or recur over 12 months, meets the legal definition of disability. If so, INSIST with the GP surgery and tell them if they refuse to cancel it they have not only broken the NHS Car Parking Principles but also are guilty of disability discrimination by failing to make a 'reasonable adjustment' to facilitate access to services for a disabled patient/driver.

REALLY INSIST. The GP surgery only have to email or phone PE and it's cancelled.

Enrol your MP as well in lending weight to the complaint, get them to write to the GP surgery and PE, reiterating the NHS Car Parking Principles:

https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles

Not joking about getting your MP onto this, we NEED all MPs to understand this 'outrageous scam' (Hansard 2.2.18). Also, you MUST push the complaints well before POPLA stage, to be successful.

KeithP

Kshah786 wrote: »

Hi. I have contacted the NHS several times. They keep telling me to sort it out with parking eye.

So you pointed out to the surgery that they were in contravention of the NHS parking principles?

Kshah786 wrote: »

So shall I approach this as normal using newbie thread or tell them that my dad used my car etc. Because I don't really want to tell them who was driving no?

You must not give any clues to the identity of the driver.

Coupon-mad

Except he/she can say 'my Dad' which is fine!

The_Deep

They would struggle with this in court. Many judges are recognising these "wrong VRN " cases as very minor breaches of contract.

This is an entirely unregulated industry which is scamming the public with inflated claims for alleged breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They nearly always lose, and have been reported to the regulatory authority by an M.P.

Hospital car parks and residential complex tickets have been especially mentioned.

The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

and complain in the most robust terms to your MP. With a fair wind most of these companies may well be put out of business by Christmas.

Kshah786

Thanks for you detailed reply. The place is a NHS walk in centre. It is not a small GP building.

KeithP

Kshah786 wrote: »

Thanks for you detailed reply. The place is a NHS walk in centre. It is not a small GP building.

Then complain to the manager there.

Have you read the NHS Parking Principles?

Stick that bold bit into google to find them.

Coupon-mad

Same advice repeated again, as on this thread yesterday:

https://forums.moneysavingexpert.com/discussion/5812472

We encourage all newbies to read other similar threads every day/week at least, to keep up.

Involve your MP as well if the Walk in Centre drag their feet in getting this pathetic charge cancelled.

Half_way

NHS parking principles here
https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles

in particular ( highlighted in Bold)

Contracted-out car parking

NHS organisations are responsible for the actions of private contractors who run car parks on their behalf.
NHS organisations should act against rogue contractors in line with the relevant codes of practice6where applicable.
Contracts should not be let on any basis that incentivises additional charges, eg !!!8216;income from parking charge notices only!!!8217;.

There was something somewhere stating that trivial mistakes such as incorrect reg number input should not be pursued, not sure where this is - maybe someone else knows??
I'm also guessing that you were fobbed off with the nothing to do with us - call parking eye type response, as thye are being awkward with you then you should do likewise, and put in a FOI request for the following:


: How much money was raised from the car park in standard ticket charges?


How much money the NHS Trust/walk in centre pays its contractor / agents, Parking eye for proving car park management services?


How much money is made from the recovery of Parking charge notices issued by Parking eye for parking contraventions


Does Parking eye profit either directly, or indirectly from the issuing of parking charge notices at the NHS walk in centre site?


How much money from Parking charge notices ( ie contraventions) goes to parking eye, and how much does the NHS trust/walk in centre retain?
*******
They may try and hide behind commercial confidentiality clauses although from my understanding a public body, such as the NHS can not use this get out