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BT promised incentives not received
WillowtheWisp
Posts: 4 Newbie
Is anyone out there having problems getting promised incentives from BT?
I signed up for a Broadband/landline package last October, after seeing the deal on the wonderful MSE web site. The package promised £120 prepaid mastercard reward and £40 M&S voucher. After many hours and e-mails to various BT teams I have finally received my M&S voucher BUT STILL NO £120 CARD.
On 20.12.17 (over TWO MONTHS AGO) I received an e-mail from BT saying the card had been sent but could take up to 45 working days to arrive (Why so long? Who knows!) Having waited long past this deadline (I've counted the 'working' days and we're WAY past 45) I'm beginning to lose the will to live. Needless to say, I've 'phoned, e-mailed (the last was 10 days ago ...............but yes, you guessed it ~NO REPLY)
With inflation, I wonder what my £120 will be worth if/when I finally get it? At this rate, it will be going towards paying for my old-age walking-frame! Surely this breaches trade laws? Would I be legally entitled to deduct the amount owed from my next BT bill?
Any help would be greatly appreciated before I 'blow a valve'..........
I signed up for a Broadband/landline package last October, after seeing the deal on the wonderful MSE web site. The package promised £120 prepaid mastercard reward and £40 M&S voucher. After many hours and e-mails to various BT teams I have finally received my M&S voucher BUT STILL NO £120 CARD.
On 20.12.17 (over TWO MONTHS AGO) I received an e-mail from BT saying the card had been sent but could take up to 45 working days to arrive (Why so long? Who knows!) Having waited long past this deadline (I've counted the 'working' days and we're WAY past 45) I'm beginning to lose the will to live. Needless to say, I've 'phoned, e-mailed (the last was 10 days ago ...............but yes, you guessed it ~NO REPLY)
With inflation, I wonder what my £120 will be worth if/when I finally get it? At this rate, it will be going towards paying for my old-age walking-frame! Surely this breaches trade laws? Would I be legally entitled to deduct the amount owed from my next BT bill?
Any help would be greatly appreciated before I 'blow a valve'..........
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Comments
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If you rashly decided to withhold money from your bill, you will go into arrears and risk having your services cut off. Ultimately you could even end up with a CCJ.WillowtheWisp wrote: »Would I be legally entitled to deduct the amount owed from my next BT bill?
So, the answer is a resounding no.
All you can legally do is to continue to hound them about the missing incentive..0 -
Over a pre paid mastercard?WillowtheWisp wrote: »I I'm beginning to lose the will to live.
Blimey.Proud member of the wokerati, though I don't eat tofu.Home is where my books are.Solar PV 5.2kWp system, SE facing, >1% shading, installed March 2019.Mortgage free July 20230 -
Thanks for this ~ I suspected as much but just wanted it confirmed ~ I will continue to hound ~ I don't give up easily and will get there in the end. Sad, though, that I have to expend so much time and energy pursuing something that is legally mine.................0
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Sign up to their forum, normally a good place to get help.0
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Thank you ~ I've already done this ~ waiting for a reply from the moderator........0
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Just an expression of frustration ...........not to be taken literally0
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