Utility Warehouse price change?

SPlatten

I've been with Utility Warehouse for almost a year now, when we had the initial survey done the prices looked good, we signed up and have a few mobiles on the package and also our landline and broadband. The electricity was the main reason for signing up, initially the price given was less than we were paying to EDF. Today I received an email informing me that there is a "Deficit" in the amount and that the new monthly payment will have to increase almost 3 times the original price.

Our usage has not gone up, so I'm really feeling that the initial figures supplied to us were not genuine and that we have been giving low figures to create a fault impression and get us to sign up.

I'm really not happy.

System

SPlatten wrote: »

I've been with Utility Warehouse for almost a year now, when we had the initial survey done the prices looked good, we signed up and have a few mobiles on the package and also our landline and broadband. The electricity was the main reason for signing up, initially the price given was less than we were paying to EDF. Today I received an email informing me that there is a "Deficit" in the amount and that the new monthly payment will have to increase almost 3 times the original price.

Our usage has not gone up, so I'm really feeling that the initial figures supplied to us were not genuine and that we have been giving low figures to create a fault impression and get us to sign up.

I'm really not happy.

Only you can good judge whether you have a case for mis-selling. Comparisons done using £s/month or the number of bedrooms are always flawed. The only true estimate of your annual energy cost has to be on the basis of kWhs/year. There is a dedicated thread for posters with UW issues. I suggest that you re-post here:


https://forums.moneysavingexpert.com/discussion/2473547

SPlatten

Thank you, I'll take a look