Money back for flight post death?

johnD17

Hi Guys - hope this is the right place for support:


Lost my dad suddenly last year. he was due to go to Cyprus last May with my mum. He booked on debit card via a travel agency. Kicking off with the travel agent got nowhere. Flights are with Easyjet (I tried direct at the time and got inconsistent answers from Easyjet and Travel agent) travel agent said only thing they can do is offer a voucher. Easyjet had said from their online agents that they could offer refund and it never materialised.


Voucher had an expiry date of last September, so me and mum had to rebook flights for this year (booked the latest date flights were currently out).


We never intended to go as soon as the flights (within the next 60 days). have only just had dads inquest.


Looked at rebooking the dates to later in the year and the cost is nearly as much as just booking the flights separately direct ( 4 x worth of charges to change date, and then an apparent difference in cost).


Mum is very stressed with this and wondered if there is anything that can be done.


I'm doubtful but thought I'd post as it seems not right.


Difficulty I'd say is its gone a few steps removed in that the new flight is my name not my dads, but this wasjust rebooked not to lose the money

BorisThomson

Kicking off will get you nowhere with anyone. It's very rude and people don't respond well, whatever the circumstances.

Did they not have insurance? Without that they are at the mercy of the agent/ Easyjet's policies and goodwill.

Manxman_in_exile

BorisThomson wrote: »

Kicking off will get you nowhere with anyone. It's very rude and people don't respond well, whatever the circumstances.

Did they not have insurance? Without that they are at the mercy of the agent/ Easyjet's policies and goodwill.

Yes - did they have travel insurance? And if so, were all pre-existing medical conditions declared?


Boris - trying to think the best of the OP, I assumed by "Kicking off" they meant "Starting off" as in kicking off at a football match!

jackieblack

Manxman_in_exile wrote: »

Boris - trying to think the best of the OP, I assumed by "Kicking off" they meant "Starting off" as in kicking off at a football match!

I read it the same way Boris did, to be fair

But I agree with both you and Boris, this is exactly the sort of situation travel insurance is for.

Oakdene

jackieblack wrote: »

I read it the same way Boris did, to be fair

As did I.

But as above was insurance in place, including declaration of existing conditions.

Manxman_in_exile

I think the OP was unwise to use a term like "kicking off" (the police also use it in our local nightclub area to mean a massive fight starting off).


I was being generous in assuming they just meant "We started off by..."

dresdendave

I'm not surprised the situation is causing your mum stress.

To avoid the stress wouldn't it have been simpler to contact their insurers, explain one of the party has died so can't travel (obviously) and the bereaved wife can hardly be expected to make the trip alone.

Should be a straightforward refund.

If at a later date you and your mother wish to go away together that would be at a time and place of your own choosing rather a bodged up affair of vouchers and multiple name changes.

I'm sorry for your loss but you seem to be overcomplicating an issue which should have had a simple and stress free solution.