Samsung Washing Machine - tear in seal

Box28

Hi Everyone,

Got a Samsung ECO Bubble Washing machine late in 2015. Been happy with it until 8 months later I notice a chunk missing on the edge of the rubber seal that connects to the drum and provides a seal for the door. Having another machine available and stuck with life & the rest of that workload I didn't get on top of resolving it at the time.

Was left puzzled because amongst myself & family we've had several washing machines by Bosch & other brands and this has never happened with years of heavy use.

It looks like something that wouldn't be covered under warranty but I'm wondering whether this is an issue with the seals not being fit for purpose. So, has anyone else had a similar problem?

Thanks.

Oakdene

I think, though more knowledgable posters will be along soon, that you might struggle with any type of claim as you've left it so long.

gardner1

We have a Bosch which the seal suddenly got a small nik in it and after a few weeks a big chunk came away...... the first one was caused by something ( think it was a cord from fleece hoodie getting caught in seal during spin)
Ended up getting new seal for few pounds and with the help of you tube fitted in an hour which was simple as video showed which and where screws were located to remove old door seal

EssexExile

I used to carry a pile of door seals when I repaired machines for a living. It's a very common fault. If the piece is missing where the seal meets the door then you've caught it with a zip or something while loading or unloading.

EmJP

I also had this problem having never had a door seal tear on previous machines. Bought it fromJohn Lewis in Early 2016. Door seal tear in January 2017. Fixed by Samsung engineer. It has happened again (August 2018) The warranty has now expired with Samsung. I contacted John Lewis quoting ‘reasonable quality and last a reasonable length of time’ neither willing to accept responsibility. Very disappointed with John Lewis and Samsung. How can it be acceptable that a machine costing nearly £600 can fail twice within two years with the same fault and the consumer be left with the bill?

EssexExile

EmJP wrote: »

How can it be acceptable that a machine costing nearly £600 can fail twice within two years with the same fault and the consumer be left with the bill?

The reason would be that it has been in your care for two years & neither Samsung nor John Lewis know how you have treated it in that time.

LeadFarmer

Rubber door seals are normally easy to replace. There should be a metal retaining band and spring holding the rubber seal in place. Prise the spring out with a flat ended screwdriver and the band will pull away leaving you free to peel off the rubber seal, and replace.

Youtube is your friend. Search for 'Samsung washing machine door' and there will be plenty of videos showing how to do it.