Tied into contract after 'trail-period' is over

Deastons

DoaM wrote: »

You think this is a Consumer contract? Which consumers do you know that hire "receptionists"?

Fair enough. Ignore my last post OP. Looks like you're stuck with it. Apparently University students aren't consumers.

[Deleted User]

Deastons wrote: »

Apparently University students aren't consumers.

To be fair, I'm certain being a University student does not preclude you from also running a business.
This does appear to be a business to business transaction.

timbstoke

Moneyineptitude wrote: »

To be fair, I'm certain being a University student does not preclude you from also running a business.
This does appear to be a business to business transaction.

But the fact that it's a business oriented service also doesn't preclude OP from buying as a consumer. It's possible, for example, that the service supports some leisure activity OP set up with a bunch of friends.

Of course, since they make reference to removing the number from their website, it does sound like a business to business transaction on the face of it, but it's worth mentioning to cover all the bases.

Of course, as a virtual receptionist service, Telecoms World will easily be able to identify exactly what type of service it is - "Thanks for calling Bobby's bits, press 1 for sales" vs "You've reached the house party number for the halls of residence, press 1 to find out when we're next hosting a party" for example.

waamo

Even if this were a consumer contract I can't see how, other than having a guy with a megaphone shouting it down your ear, they could make it much clearer.

Here is their website https://www.telecomsworldplc.co.uk/virtual-receptionist

timbstoke

The only issue I can see is that you have to dig into the T&C's to find out that there's a 12 month minimum term. I'd consider that one of the core terms of the contract, that should be more prominent.

Edit: Also, the Minimum Term is defined as "the minimum initial period of service provision for each service, as set out in the order confirmation agreement for each service" - in a Consumer contract, that wouldn't fly - you can't be held to terms that aren't availble before the contract is entered into.

pmduk

xskullx wrote: »

If I was to raise this with the the communications ombudsman about them not being clear about the 3 month trail tie in what would happen?

What you're really saying is, you didn't bother reading it and/or didn't bother making any note of the relevant dates.

Manxman_in_exile

xskullx wrote: »

Yes, but I lost track of then this date was.

I don't think this makes any sense. The keys "t" and "w" aren't close to each other.


Students these days, eh? I blame Tony Blair...


EDIT: We used to use pieces of paper called calendars (or even Filofaxes if you could afford to buy them). Even diaries come to mind...

waamo

Manxman_in_exile wrote: »

I don't think this makes any sense. The keys "t" and "w" aren't close to each other.


Students these days, eh? I blame Tony Blair...


EDIT: We used to use pieces of paper called calendars (or even Filofaxes if you could afford to buy them). Even diaries come to mind...

These days you can hire a virtual P.A who will keep track of things like this for you.

DCFC79

xskullx wrote: »

Yes, but I lost track of then this date was.

Why not make a note of it, put a note on your phones calender even if a month before it was due to end.

pmduk

I suspect this is just another of the expensive lessons you'll have at Uni, just learn from it.