Loveholidays too good to be true

T4taylor

Hi folks,
Last Friday I was browsing flights and accommodation for a NYC trip and on TripAdvisor I saw a place called AKA Central Park should be $300ish a night but offered at £15 a night through LoveHolidays for a crazy 90% discount. I looked on TripAdvisor that it was a really place with plenty of reviews and photos and also checked that LoveHolidays were legit and ABTA protected etc. I went ahead and booked 3 nights but before I booked the flights I decided to call the accommodation to check the booking had gone through.

They said they had not received anything and when I emailed my booking confirmation to them they said they would not sell their rooms that low. I was also suspicious as the booking came through as a room with an ocean view and from mapping the accommodation it was nowhere near the ocean!

I phoned LoveHolidays who said they do not book directly with the accommodation but through a service provider who would not inform them of my booking until 24/48 hrs before. They said they would ask their web team to look and see if there was a glitch with the price.

I have now phoned them 4 times and they don’t have an answer for me and I do not wish to book my flights if I find out I have no room! Last time I call I asked to speak to a manager. They said there was no-one available and they would call me back. That was Friday.
Worst comes to worst I’ve lost £45 but that’s not really the point. Any thoughts?

Alan_Bowen

I think you know the answer, it is clearly a mistake and their supplier, probably an American agency, will not confirm the booking and your £45 will be returned. There are no hotels with ocean views in New York, or indeed anywhere in the US for £15 a night. The issue is their failure to employ someone who would obviously realise that £15 was a mistake....

stevie11

Just get your money back and book with a reputable agency or direct with the hotel. If you want an ocean view it will be a fairly long commute into the city;)

T4taylor

Thank you both for your replies. I would like to get my money back although LoveHolidays keep fobbing me off and do not recognise there is anything wrong with the booking. I feel they will also enforce the £25 cancellation charge.

stevie11

If LoveHolidays start to play silly and if you booked using a credit card pass it over to the credit card company to sort.

Voyager2002

T4taylor wrote: »

I feel they will also enforce the £25 cancellation charge.

No, they will be cancelling since obviously they cannot fulfill the contract. So they cannot charge you anything.

T4taylor

Happy ending! They called me and said they would !!!8220;honour the booking!!!8221; admitting !!!8220; New York isn!!!8217;t that cheap!!!!8221;

PeacefulWaters

stevie11 wrote: »

Just get your money back and book with a reputable agency or direct with the hotel. If you want an ocean view it will be a fairly long commute into the city;)

I suppose the East River is technically ocean ...

Alan_Bowen

Blimey! Well done to Love Holidays, few others would stick by such an obvious mistake,