Midland Bank

Eviljoker666

Have tried to reclaim packaged account from HSBC re Midland account. HSBC say we are not liable. Any advice please?

ValiantSon

Eviljoker666 wrote: »

Have tried to reclaim packaged account from HSBC re Midland account. HSBC say we are not liable. Any advice please?

HSBC bought Midland Bank in 1999. They are liable, as far as I understand it. If they won't engage further then escalate the complaint to the financial ombudsman.

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

ceredigion

ValiantSon wrote: »

HSBC bought Midland Bank in 1999. They are liable, as far as I understand it. If they won't engage further then escalate the complaint to the financial ombudsman.

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

That should be 1992

ValiantSon

ceredigion wrote: »

That should be 1992

Yes it should. They stopped using the Midland Bank brand in 1999.

ceredigion

Think the OPs problem will be proving liability, Midland bank to HSBC Group to HSBC Europe to HSBC UK. At some point you can guarantee future and past liabilities weren't transferred

ValiantSon

ceredigion wrote: »

Think the OPs problem will be proving liability, Midland bank to HSBC Group to HSBC Europe to HSBC UK. At some point you can guarantee future and past liabilities weren't transferred

Possibly, yes. It's still worth a try though.

[Deleted User]

Eviljoker666 wrote: »

Have tried to reclaim packaged account from HSBC re Midland account. HSBC say we are not liable. Any advice please?

Clearly they are liable, but you must have had this account almost two decades ago. Are you sure they are denying liability? Rather, are you sure they aren't saying they no longer have any records of this account?

eskbanker

Eviljoker666 wrote: »

Have tried to reclaim packaged account from HSBC re Midland account. HSBC say we are not liable. Any advice please?

What exactly have they said - are they claiming that they aren't the right party for you to be contacting (i.e. denying liability at a corporate level) or are they simply rejecting your specific claim on other grounds, such as time-barring, etc?

JuicyJesus

I'm going to go out on a limb and say that rather than "deny liability" HSBC have simply rejected the complaint.

HSBC are actually rather good at taking responsibility for things Midland Bank did, largely because unlike some other banks which have passed through multiple layers of ownership (e.g. Lloyds + TSB > Lloyds TSB > some to Lloyds, some to TSB) there's only ever been, as a corporate entity, Midland Bank plc which became HSBC Bank plc and some/most of which then passed almost wholesale to the new HSBC UK in recent memory. If you were with Midland or HSBC pre-UK then HSBC are liable, simple as.

dunstonh

I wonder when they were talking about liability they were referring to time bars. i.e. the requirement to raise a complaint within 6 years of purchase or three years from being reasonably aware of an issue. (if the account was closed years ago then the three years applies from closure and its way past the 6 year point).

Or it could be a straight rejection. Not unexpected as most PBA complaints fail and the FOS is only upholding around 13%.

jimjames

Eviljoker666 wrote: »

Have tried to reclaim packaged account from HSBC re Midland account. HSBC say we are not liable. Any advice please?

Why would they be liable for something that happened and ended over 25 years ago? Surely it's so far out of time