No modems in new stbs with Virgin Media

littlerock

"V6 box requires its own connection to a Virgin media super hub as the V6 box lacks a built in cable modem unlike the older V+ & Tivo boxes."

I am not sure if I have understood this correctly, but V6 set top boxes supplied by VM do not contain a modem which means, unless they are in the same room, it is not possible to rely on wifi for STB to talk to the VM superhub. Instead the STB must be connected to the superhub via an ethernet cable.

Is this correct, can someone explain the issue in layman's terms?

.

Tiexen

V6 will work wireless but VM supply Power-line adapters as well - set mine up using power-line then disconnected them and it picked up the wi-fi and runs fine.

bingo_bango

My router is upstairs in a back bedroom and V6 box downstairs. It connects to wifi just fine although I did have some messing about the other day when trying to get on demand / catch up working (if you come across the same, go into settings and reset the V6. Took me two goes but it worked fine after that).

One of the solutions on the VM forums was to use the 5Ghz channel on the router to connect the V6, but the 5Ghz signal was substantially worse than 2.4Ghz (probably due to the wall thicknesses) so I swapped it back to 2.4. Eventually got it going though and it's now working fine.

Before getting this done, all the standard channels were working fine, just the OD / CU was an issue.

littlerock

I am still not 100% clear. please bear with me. Currently I have a VM router in my upstairs office. On the floor below, in my living room and immediately below the router, I have my TV and VM set top box. The STB is cabled directly into the cable feed which comes in through the wall behind it and connects to TV via HDMI.


The TV is new - LG 4k. This has LG's own OS, which has 3 entry "settings": ext VM TV package (via HDMi between TV and STB box and STB and cable feed); Freeview (via coax to roof aerial) and streamed services including iPlayer, Netflix and Amazon Prime (via wifi - I assume from upstairs router. i have subs to Netflix and Amazon Prime.)

It is these last streamed services I am asking about. How are they delivered? Is it via WiFi from my VM router or via a modem in my VM STB?

I have been offered a free V6 upgrade by VM but it seems that the V6 does not contain a modem ,unlike my existing STB. So I am being told I will need to cable up the V6 STB to router via an ethernet cable to receive them. Is this correct?

I assumed the WiFi signal came from the router not the set top box . I can currently access Netflix and Amazon prime - to which I have separate subs ,-directly from the internet via WiFi on my laptop or tablet . My son tells me I can only pick up WiFi on TV for streamed services using
an ethernet cable to the router or via a modem in VM stb. Laptops work direct from the router WiFi, Why should the TV be different? Is it the way LG has designed it?
.

RumRat

The V6 box is wireless capable and doesn't need an Ethernet connection.
Your TV should also connect wirelessly and give you your Netflix and Amazon via the apps on there. They are delivered via the internet and to your TV Wirelessly the same as on your laptop.

bingo_bango

I agree with rumrat here. The TV should be WiFi enabled, assuming you are currently able to stream using the TV apps without any additional cables from the STB, other than HDMI.

Although the older VM boxes have a modem installed, you could not access the internet by plugging an enthernet cable into them. This is why I believe you must have a wireless connection on the TV.

Where you are being told (I assume in the VM marketing and FAQs) is that the V6 box must have an internet connection to be able to use streaming services, but that refers only to the streaming services offered on the V6 box software. They have Netflix etc pre-installed on the box.

It has nothing to do with your TV which will have it's own software for apps. If you can get the apps to run at the moment on the TV then that will continue to be the case after you get the V6 box and Hub 3.0 upgrade. Only thing that will need done is to connect to the new WiFi SSID and you should be good to go.