broken lcd tv returned after 13 months; sales of goods act!

jammiev

hi, justed wanted to say thanks to all those with regards to the sales of goods act. today my bush lcd tv became faulty so i took it back to argos after 13 months with the reciept. the assistant said there was nothing we can do, so i asked for the manager, then he said the same. so i quoted the sales of goods act to him and he seem to go a bit red and said i can have a full refund minus 10%, so i got £450 back after spending £500 13 months ago! the equivalent tv is now on sale for £350 so i am very pleased. thank you money saving people. jamie:-)

alwaysonthego_2

well done, knowledge is power!

Gambit

Well done Jamie... gives me some hope as I was sold a faulty TV earlier this month and was getting worried that the more time passed the less likely I would be able to get a refund. But your story gives me hope! I'm in the process now of getting the money back off my credit card company as the seller (Pixmania) refuses to give me a refund without an engineer coming round first!

deanos

Gambit wrote: »

Well done Jamie... gives me some hope as I was sold a faulty TV earlier this month and was getting worried that the more time passed the less likely I would be able to get a refund. But your story gives me hope! I'm in the process now of getting the money back off my credit card company as the seller (Pixmania) refuses to give me a refund without an engineer coming round first!

They do have the right to inspect the equipment before they refund

ollyk

Gambit wrote: »

Well done Jamie... gives me some hope as I was sold a faulty TV earlier this month and was getting worried that the more time passed the less likely I would be able to get a refund. But your story gives me hope! I'm in the process now of getting the money back off my credit card company as the seller (Pixmania) refuses to give me a refund without an engineer coming round first!

That's perfectly fair, as long as they foot the bill!

IvanOpinion

That could have been a very close shave with your Bush :whistle:

ivan

Sandy_Beech

jammiev wrote: »

hi, justed wanted to say thanks to all those with regards to the sales of goods act. today my bush lcd tv became faulty so i took it back to argos after 13 months with the reciept. the assistant said there was nothing we can do, so i asked for the manager, then he said the same. so i quoted the sales of goods act to him and he seem to go a bit red and said i can have a full refund minus 10%, so i got £450 back after spending £500 13 months ago! the equivalent tv is now on sale for £350 so i am very pleased. thank you money saving people. jamie:-)

What did you say to him? (the manager) to get your refund, as its been over 6 months ....i.e. what quotes did u use..

Many thanks

jammiev

they never even looked in the box! i quoted the sales of goods act and that they are obliged to fix or replace it, i asked for a refund! thats it!

Gambit

deanos wrote: »

They do have the right to inspect the equipment before they refund

I accept that. But what I failed to mention was that their engineers could only come round Monday to Friday during office hours... which was when I was in the office.

I couldnt get the time off and didnt think I should have to for something which wasnt my fault...