Samsung! £300 to repair but only 90 guarantee???

Lorian

What are the actual symptoms?

powerful_Rogue

neilmcl wrote: »

You've forgotten option 5, ie, exercise your statutory consumer rights and get the retailer to offer a remedy.

Isn't that number 4?

powerful_Rogue

neilmcl wrote: »

Teachergirl, as I mentioned above you do have the option of exercising your statutory consumer rights via the Sale of Goods Act (SOGA), I'm surprised no-one else has mentioned this given we're in the Consumer Rights forum. It very much sounds like this is a fault inherent to manufacture, a PCB shouldn't normally be giving out on a 3 year old, top of the range, washing machine.

I'd be getting back to the retailer that sold you the machine to see what remedy they will offer, which can be one of, repair, replacement or partial refund.

Post 2 number 4?

powerful_Rogue wrote: »

4) This link into number 3. Get an independent report stating that the fault is an inherent one and present that to the retailer. They will then have to refund the cost of the report and find a solution (repair, refund (could be partial) or exchange).

neilmcl

powerful_Rogue wrote: »

Isn't that number 4?

You're quite correct, my fault for skim reading your post. Apologies.

powerful_Rogue

neilmcl wrote: »

You're quite correct, my fault for skim reading your post. Apologies.

No worries, easily done

meer53

Take the duvets to a launderette ?

teachergirl

Thank you to the people who have mentioned my consumer rights. You see I think it seems very early on for this to have gone wrong on the machine. I did pay for a top of the range machine, but because I thought that paying for quality meant it would last longer. And or the service from the company would be good. My Dyson lasted for ten years. I have googled around a bit and this seems to be a common fault on this particular machine.
I have read before about the sale of goods act. Does this mean I should contact AO ? What would I say? That I think this is too early for it to have broken?
The symptoms are that on a couple of occasions it has paused in the middle of the wash for no reason.
If I do not get any joy from the manufacturer or the retailer shall definitely get my local man to repair it as a point of principle.

mije1983

teachergirl wrote: »

Does this mean I should contact AO ? What would I say? That I think this is too early for it to have broken?

Yes your consumer rights are with AO not Samsung. I'd contact them first but be prepared for them to say they won't help without any evidence.

If they do, then below are your next steps.

powerful_Rogue wrote: »

4) This link into number 3. Get an independent report stating that the fault is an inherent one and present that to the retailer. They will then have to refund the cost of the report and find a solution (repair, refund (could be partial) or exchange).

zoob

Why are Samsung not repairing or replacing the motor under the 10 year motor warranty also was there not a 5 year warranty promotion on that Maching when you bought it?

neilmcl

teachergirl wrote: »

Thank you to the people who have mentioned my consumer rights. You see I think it seems very early on for this to have gone wrong on the machine. I did pay for a top of the range machine, but because I thought that paying for quality meant it would last longer. And or the service from the company would be good. My Dyson lasted for ten years. I have googled around a bit and this seems to be a common fault on this particular machine.
I have read before about the sale of goods act. Does this mean I should contact AO ? What would I say? That I think this is too early for it to have broken?
The symptoms are that on a couple of occasions it has paused in the middle of the wash for no reason.
If I do not get any joy from the manufacturer or the retailer shall definitely get my local man to repair it as a point of principle.

Under SOGA, goods purchased must be of satisfactory quality, fit for purpose and as described. On the face of it your machine has fallen foul of the first of those. The legislation states that as it's been over 6 months since purchase the onus is on your, the consumer, to prove that the reason it isn't of satisfactory quality is inherent to manufacture rather than, say excess wear & tear or user fault/damage etc. You've already been informed of the fault and that your machine needs a new PCB, if you have this in writing then this, hopefully should go someways in satisfying this proof for you to demand a remedy from the retailer, ie, AO.