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B&Q refusing refund

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  • I have a slightly different issue. As I am disabled, I have to order online and unfortunately return online. Goods arrived damaged and I was in three arranged days for pick up. Finally, about 3 months ago a kitchen crew 'manually' picked up the goods. However, since then, and after many phone calls and an email (which they did not reply to), B&Q have not returned me my money. They accept on the phone that the goods are returned, they tell me that they will sort it out, but all these months later, I still do not have my money back. I just tried again and the lady said that she would contact the technical crew; I waited on the line as arranged and she did not come back to me. I have probably spent more money on phoning them than the goods now. Any suggestions, please?
  • Bigphil1474
    Bigphil1474 Posts: 3,523 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    OP, if you paid by Debit/Credit card online, contact your bank or credit card company. Bank/CC co. should help.
  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Any suggestions, please?
    Caroline3. If you're getting nowhere on the phone, perhaps writing to one of the addresses (or both) given above, may get some response. See post #10
  • Thanks. That's really helpful. Have a nice evening.
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