UKPS (Northwest) Ltd

flowers8613

Can someone please help me, this is my problem:

I have received an NTK from TNC for a PCN, which I appealed as per the Newbies thread. The PCN is from UKPS (Northwest) Ltd. They do not have an online appeals process, so I emailed them the template from the newbies thread, however they replied stating that they do not accept appeals by email and that they only accept them by post. Therefore I sent the appeal by post the next day.

The NTK states that "if your appeal is unsuccessful you will be provided with the contact details of the IAS service called POPLA and a unique 10 digit verification code". Additionally, the NTK did not arrive in the required timeframe (between day 29 and day 57).

I have now received a letter from UKPS (Northwest) Ltd which appears to me as if they have not received my appeal and that if I do not pay, they will be forwarding the matter to their litigation department.

As far as I am aware, they are part of the IPC and therefore I should not be able to get a POPLA code but the NTK offered me one, is this something I should point out to UKPS (Northwest) Ltd?

How should I proceed?

Thanks in advance and any help would be greatly appreciated!

Quentin

You are dealing with an IPC company


As you will have seen in the FAQ, once you sent in the template to an IPC company you then ignore everything except a lbcca or a court claim


If you do get to this stage in the future (unlikely! See bmpa) then come back for advice on how to deal with it at the time

Coupon-mad

http://www.bmpa.eu/companydata/UKPS_North_West.html

https://theipc.info/aos-members/u

IPC member. How come the NTK offers POPLA, is it issued by a debt collector like PCS?

flowers8613

Okay, thanks Quentin and Coupon-mad!

Yes, the NTK is from a company called TNC Parking Services who appear to be debt collectors. I have no idea why they have told me I'll be provided with a POPLA code though. Should I follow this up at all or just ignore it until it (if it does) proceeds any further?

Also, is it worth putting in a complaint to the IPC?

Coupon-mad

I'd complain to the BPA (because TNC are theirs):

http://www.britishparking.co.uk/BPA-Approved-Operators

and the DVLA, and the IPC (because the PPC are IPC).

AND your MP.

and the local Trading Standards, because saying that a firm complies with a Trade Body/ADR when it does not, is a breach of the CPUTRs 2008: 'misleading business practice':

https://www.businesscompanion.info/en/quick-guides/good-practice/consumer-protection-from-unfair-trading#Falseendorsementsauthorisations

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/409334/bis-14-1030-misleading-and-aggressive-selling-rights-consumer-protection-amendment-regulations-2014-guidance.pdf

Email addresses for DVLA and BPA complaints are in post #5 of the NEWBIES thread.

Harleenquinzel2710

I haven't received a NTK from UKPS. I've just received an Outstanding PCN letter from TNC.
This also has arrived after the time frame. Although I know that this doesn't make it void.
I'm guessing I email the template to TNC and then ignore everything else?

Coupon-mad

Is it still offering POPLA?

Harleenquinzel2710

Nope, it says the time has passed. Not had a NTK and the letter has arrived after the 56th day

KeithP

Harleenquinzel2710, why are you posting on this thread?

Is this related to your earlier thread about parking in a disabled bay?

Harleenquinzel2710

Yes. I was told to wait until I got the NTK, and I haven't.

KeithP

Then I'll ask again...

KeithP wrote: »

Harleenquinzel2710, why are you posting on this thread?