Scottish Power Incorrect Bill

Cookiepops

So, despite having a smart meter for a few months, for some strange reason to generate a bill I still have to submit meter readings?

Anyway, I have been doing this regularly through winter to stay on top of the costs and bills. My last bill clearly showed I was still £120 in credit and a monthly DD payment of £73 minus my bill at £63 had left me with £130 credit.

Yet on their summary billing & payment page shows £130 Debit leaving £63 and taken the £63 again leaving me at £0!

I'm sure this isn't right and have emailed them but its obviously a call centre basic person responding who are just stating the number back to me, not the credit/debit situation.

I just wondered if anyone else had this happen or if I am being dumb and misunderstanding my bills?

Thanks

CashStrapped

Just manually cross check the bills.

Take today's reading and the first reading with scottish power. Calcualate your actual use over that period of time.

Then using the tariff work out what the actual bill is.

Cross check that with what you have been paying per month in your direct debit amount.