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Air Canada not responding to complaints??

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Comments

  • Caz3121
    Caz3121 Posts: 15,913 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Mark300zx wrote: »
    to top it off it was by the toilet,
    Mark300zx wrote: »
    Chose from a plan.

    was the toilet not shown on the plan? if so I doubt you can complain that your seat was near the toilet as it was you that selected it
  • Mark300zx
    Mark300zx Posts: 194 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Caz3121 wrote: »
    was the toilet not shown on the plan? if so I doubt you can complain that your seat was near the toilet as it was you that selected it

    No it wasn't on the plan.
  • jpsartre
    jpsartre Posts: 4,091 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Mark300zx wrote: »
    There may have been more volume of space but there was less length than a standard seat

    I don't even know what this means. I've never been in a bulkhead seat that didn't offer greater seat pitch but as noted, you do give up some foot space as there's no seat in front of you.
  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
    I think so iirc
    If you have your day in court, I suggest you want to know so definitively rather than being wishy washy.
  • stoneman
    stoneman Posts: 4,551 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    OK look everybody. The guy just asked what his next step should be if Air Canada are not responding to him. Getting bogged down in what he did or didn't book is irrelevant to be honest. And no it won't make a difference what path he should take depending on this.
    The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.
  • photome
    photome Posts: 16,742 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Bake Off Boss!
    stoneman wrote: »
    OK look everybody. The guy just asked what his next step should be if Air Canada are not responding to him. Getting bogged down in what he did or didn't book is irrelevant to be honest. And no it won't make a difference what path he should take depending on this.

    I disagree

    If he chose a seat from a plan then he got what he paid for and doesnt have a valid case for a refund IMO so it doesnt really matter wether they respond further

    An aircraft plan would normally show toilets etc and seat guru would tell you wether the seat reclines etc etc.
  • Ganga
    Ganga Posts: 4,253 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Air Canada could of replied and pointed out the facts to him and explained that he was not entitled to any financial compensation,it would have taken them 10 mins and the price of a stamp,at least he would have known that they do care about their customers.
  • Westin
    Westin Posts: 6,468 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Ganga wrote: »
    Air Canada could of replied and pointed out the facts to him and explained that he was not entitled to any financial compensation,it would have taken them 10 mins and the price of a stamp,at least he would have known that they do care about their customers.

    I read the first OP as they did reply and offered a percentage based discount off future travel. I think the OP may have made contact again (asking for a full refund of the supplement) and this is where things have stopped.

    To be honest I am not sure that AC would want to get into protracted correspondence over something like this. An offer sounds like it has been made and rejected.
  • Mark300zx
    Mark300zx Posts: 194 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    stoneman wrote: »
    OK look everybody. The guy just asked what his next step should be if Air Canada are not responding to him. Getting bogged down in what he did or didn't book is irrelevant to be honest. And no it won't make a difference what path he should take depending on this.

    Thanks felt like I was being ganged up on by a load of Air Stewards :rotfl::rotfl::rotfl:
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