Help Sainsburys home insurance

Cally_Marritt

Dear Money saving expert people,

I wondered if anyone could help. I bought some thing online and needed to return it as faulty, upon going through my credit card statement, I found that Sainsbury home insurance had taken £89.60 from my credit card. I phoned Sainsbury's home insurance, which was a lengthy process. I rented a property in Newcastle from December 2015-Novemeber 2016, which I got Sainsbury's home insurance. Sainsbury have auto renewed this, I have never received a letter due to not living at the property anymore. I explained this and I was told I needed proof in order to get a refund. I posted proof from the letting agent and I have been given a refund of £4.38 for December 2016 and £78.10 for December 2017.

Would you approach you're credit card company and explain the situation? I have never been informed of an auto renewal and I have never agreed to it.

Thank you for reading this.

Any help would be greatly appreciated.

Cally

Reardoa

Sounds quite reasonable to me. If you haven't advised them you moved they have sent a renewal to the last known address. That renewal would have advised you it would auto renew unless you told them. Aren't you only 7 pound short

bigisi

Cally_Marritt wrote: »

I have never been informed of an auto renewal and I have never agreed to it.

Are you sure? What did the T&Cs say about renewal when you signed up to the insurance. if they state it will be auto-renewed and you accepted them (not reading them is no excuse) then you did agree to it. It's been a couple of years since I had home insurance from then but I'm pretty sure they do auto-renew and do tell you about it in the T&Cs.

AstroTurtle

They provided you cover incase you still lived there, and gave you a proper refund when you proved you didn't.




Seems pretty straightforward and easy to me.