Parcel now in landfill thanks to Royal Mail!

vacheron

OK, so a bit of luck with the CCTV footage:

The CCTV only covers the front of the house at present as the rears are disconnected to allow for the building work. It also does not record audio so would be useless for verifying what was said.

However, as luck would have it, the postman came when the builders were having lunch in their van on the driveway.

The sequence of events was:

• Postman walks up my drive and rings the doorbell.
• Waits at the door for a while then walks round the side of the house where the bins are and is out of view for about 10 seconds.
• Postman comes back out from round the side of the house and walks up to the van to talk to the builders through the van window. Nothing changes hands.
• Postman then appears to be writing the message on the envelope, walks back to the front door and posts the letter with the message on.

So it seems the postman told the builders where the parcel was, and so maybe thought they would tell us. But we usually return home after they have left for the day.

The postman wouldn't know that, but I've still no idea why he didn't just write that he had put it in the bin?

parkrunner

Carrot007 wrote: »

2. As insunuated maybe the builders though it a good place to put it.

1. Bins are surely not colelcted unless you put them out. I always looks in them before putting out, and usally have more stuff to put in. So you would surely notice.

Unfortunatly looking in you bins/boxes for parcels is part of modern life as much as we would like it not to be. You could always get a parcel store.

And again regardless I always look in my bins before putting out, to not do it seems odd.

Apart from when putting rubbish out or cleaning an empty bin I never look in it.

theonlywayisup

vacheron wrote: »

OK, so a bit of luck with the CCTV footage:

The CCTV only covers the front of the house at present as the rears are disconnected to allow for the building work. It also does not record audio so would be useless for verifying what was said.

However, as luck would have it, the postman came when the builders were having lunch in their van on the driveway.

The sequence of events was:

• Postman walks up my drive and rings the doorbell.
• Waits at the door for a while then walks round the side of the house where the bins are and is out of view for about 10 seconds.
• Postman comes back out from round the side of the house and walks up to the van to talk to the builders through the van window. Nothing changes hands.
• Postman then appears to be writing the message on the envelope, walks back to the front door and posts the letter with the message on.

So it seems the postman told the builders where the parcel was, and so maybe thought they would tell us. But we usually return home after they have left for the day.

The postman wouldn't know that, but I've still no idea why he didn't just write that he had put it in the bin?

Have you been in touch with the DO yet?

vacheron

theonlywayisup wrote: »

Have you been in touch with the DO yet?

Hi theonlywayisup.

We haven't spoke to the DO yet. My 20 years of eBay selling reminded me the contract is between RM and the seller, so I asked the missus to contact the place she bought the item from and tell them what had happened in the first instance.

They have just replied this afternoon and apologised (which I thought was very British as it was in no way their fault!) and have sent out a replacement free of charge. :T

We've kept the envelope with the message on and have told them that if they need it, or a copy of the CCTV footage to support their claim to just to let us know.

theonlywayisup

vacheron wrote: »

Hi theonlywayisup.

We haven't spoke to the DO yet. My 20 years of eBay selling reminded me the contract is between RM and the seller, so I asked the missus to contact the place she bought the item from and tell them what had happened in the first instance.

They have just replied this afternoon and apologised (which I thought was very British as it was in no way their fault!) and have sent out a replacement free of charge. :T

We've kept the envelope with the message on and have told them that if they need it, or a copy of the CCTV footage to support their claim to just to let us know.

Yes as per my first post. You needed to contact the seller, but the DO will also lodge a complaint. Although the contract is formed from your seller with Royal Mail, RM do allow the receiver (you in this instance) to lodge a claim. My point being, that actually a complaint to your local DO may well have had some impact apropos the postie.

vacheron

Understood. We’ll let them know.

Estelle77

Deleted_User wrote: »

1) Don't know, but unfortunately it seems to be quite common.
2) The sequence of events would have been -

• postman knocks - no reply
• sees builders - thinks "I'll leave it with them"
• writes note "Left with builders", shoves it through the door
• "Hi builders - ok if I leave this with you?"
• "Nah mate. We're busy. Shove it in that bin"
• "OK - but let the bloke know I left it there ok?"
• "What? Huh? Uh, yeah."
• Postie leaves.
• "What did he say we were to tell the bloke who lives here?"
• "Dunno. Go and put the kettle on, will you."

Actually, I have had some gas canisters delivered. There was one note of Hermes - left at the the porch. Then note number 2 - left with neighbours at number 23. So some people are sensible enough to leave another note if the situation they had under control has changed. It takes just so little to take care of the customer.