Spark energy

lindalou73

I'm having an absolute nightmare here. We 'had' to join spark energy in July 2012 as it was tied in with a rental agreement but after being constantly given wrong bills ect no matter how on time I was with my meter readings we left. At the last look at my account it showed that they actually owed me money!! I cut my losses and left and even had a letter from them saying 'sorry to see you go'
Now FIVE years later we are moving to a new property, again Spark Energy were tied into the contract but I absolutely refused to use them again stating my reasons. Two days later I have received emails,texts and phone calls from Opos saying that Spark energy say we owe them £611?? Five years later??? I suffer with stress and anxiety and already I'm stressed with the prospect of moving house. How are these crooks still in business?? I've been with Npower and I'm currently with SSE and I have had no issues whatsoever with them. Their prices may be higher but their service is brilliant and you know where you stand at all times. Opos have said I need to contact Spark directly but I cant get them on the phone and my online account apparently no longer exists? Any help would be appreciated.

JStewer

lindalou73 wrote: »

I'm having an absolute nightmare here. We 'had' to join spark energy in July 2012 as it was tied in with a rental agreement but after being constantly given wrong bills ect no matter how on time I was with my meter readings we left. At the last look at my account it showed that they actually owed me money!! I cut my losses and left and even had a letter from them saying 'sorry to see you go'
Now FIVE years later we are moving to a new property, again Spark Energy were tied into the contract but I absolutely refused to use them again stating my reasons. Two days later I have received emails,texts and phone calls from Opos saying that Spark energy say we owe them £611?? Five years later??? I suffer with stress and anxiety and already I'm stressed with the prospect of moving house. How are these crooks still in business?? I've been with Npower and I'm currently with SSE and I have had no issues whatsoever with them. Their prices may be higher but their service is brilliant and you know where you stand at all times. Opos have said I need to contact Spark directly but I cant get them on the phone and my online account apparently no longer exists? Any help would be appreciated.

Pretty sure I've already responded to this.

Yes I have here:
http://forums.moneysavingexpert.com/showpost.php?p=73904784&postcount=13

You will only get even more confused by having so many open threads on this matter.
I suggest you contact the Board Guide and/or Forum Team to get this thread closed asap so that all responses are given in the same place on the other thread.

Former Spark Representative

Hi lindalou73

I've responded to you on another thread, asking you to drop me a line to the email address on my profile, confirming a few details for me.

Hope to hear from you soon.

Kind regards

Jenny
Customer Relations Manager