PCP HELP - VT with Renault disputing charges

forgotmyname

samtaylor1986 wrote: »

I thought these pages/forums were for advice not the Spanish Inquisition.

The BVRLA guidelines state it is acceptable for windscreen to be scratched as long as it's not in the drivers line of sight. And the 'scratch', as minute as it is, is in fact on the passenger side so I'd be inclined to disagree and say this charge is not 'fair'

We only have the limited info that you have provided to put things into the eyes of another person.

You said the repair was substandard so them charging to put it right sounds reasonable.

You said the screen had a scratch, whether its on the drivers side or passenger side it would put some buyers off. I wouldnt touch it.
How bad was the scratch a tiny 1p sized scratch or the full sweep of a failed wiper?
Are they light scratches that could be polished out? Are the scratches visible by the driver from the drivers seat?

Just because they are on the passenger site does not make it OK, it depends on how visible the scratches are by the driver.

MilduraS

If part of the charges are genuine such as excess mileage you should pay that part ASAP. If they make a claim in the courts you have the following options:
1. Admit that the debt is owed
2. Admit that part of the debt is owed
3. Dispute all of the debt

You'll be expected to pay the part you admit is owed, failing which, judgment for that amount can be entered against you.

The second point is if you pay part of the debt, the remaining amount is smaller and less economical to pursue. You can't claim costs for claims of less than £10,000.

One thing to be wary of is a term in your contract which states that they can recover their costs in the event that you owe them money. If that's the case it won't matter how much is owed and I would think about making an offer on a without prejudice basis immediately. It depends on what you think is a reasonable amount for the work that needs to be done but I reckon 75% would certainly make them think twice about taking it all the way to court. If you make an offer early and they fail to beat it in court they won't get costs incurred after you made the offer.