electric contract

johnny1982

ive been with npower since June 2016 and the unit price was 11.23p.12 month on and the price is now 23.23p.Can they make such a big increase?.We are on a 3 year business contract and ive Been told I can't to come out of the contract is this right even though nothing has been signed?

JJ_Egan

Its a business contract you need to read your terms and conditions .

FullForce

johnny1982 wrote: »

ive been with npower since June 2016 and the unit price was 11.23p.12 month on and the price is now 23.23p.Can they make such a big increase?.

Apparently so

johnny1982 wrote: »

We are on a 3 year business contract and ive Been told I can't to come out of the contract is this right even though nothing has been signed?

I've no idea. I wasn't there when you were told it, but I believe you
You say you are in a 3 year contract. I suggest you refer to the terms of that contract and/or employ an independent legal adviser if necessary.

boliston

Business contracts typically will double the unit rate if you go "out of contract" but it would seem unusual to lock you into that rate

Robin9

Did the unit rate change in June 2017 in accordance with a schedule in the original contract ?

House_Martin

With a business contract you have to apply to exit the contract , I think its 3 months before the contract ends. I think you are stuffed for a year.
Not many actually sign contracts with the utilities . By doing nothing and not applying to end or enter a new contract you will fall on their expensive default tariff. The supplier would enforce the "deemed contract " laws. It will be in the T/Cs of all business contracts to negotiate new contracts well before the ending of the said contract. This little trick catches many SME s out.
Makes no difference what flavour meter you have , smart and dumb both do the same thing but smart means very accurate billing that is all

johnny1982

in one month iI received a bill for £600!!.Im wondering if my smart metre is something to do with it also.i will pay too come out if I have too ive not signed nothing

matelodave

As said above, you need to look at your Terms & Conditions as they will be specific to your contract. If you dont have a copy then request one from your supplier.

Although you might get a load of helpful, or evn unhelpful advice or opinions no one on here will have any information about what you may or may not have agreed to or even inherited so you've got to do the investigation yourself to see what you can do about it.

FullForce

johnny1982 wrote: »

in one month iI received a bill for £600!!.Im wondering if my smart metre is something to do with it also.i will pay too come out if I have too ive not signed nothing

Yes your smart meter will have lots to do with it.

It, like any meter, records your consumption. The advantage of a smart meter is that the supplier should be able to obtain the readings without coming to physically read the meter or hoping you will provide them, so avoiding estimated billing in future

Money is not necessarily the answer to all your problems. Refer to the advice given to you as early as post#2.

Robin9

You don't need to have signed anything to be in a contract. Many contracts are the result of telephone conversations?

What correspondence do you get from nPower in June 2016 ?

D_M_E

You need to carefully read your terms and conditions - if you don't have them then ask your supplier to send them to you.

I would have thought that the price you agreed on contract in 2016 would remain the same until end of the 3 years in 2019 unless there is something in the terms which allows an increase.

Could be they are mixing up someone else's contract with yours.